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Employment

Consider joining our team of dedicated, hospitality-oriented professionals who have a lot of fun while providing exceptional customer service. We offer great perks to all professionals in addition to medical, dental, vision, life and short term disability. 401(k), paid time off and more to full time (non-seasonal) professionals

Choose one of three ways to apply for an open position posted below :

Applications will be accepted for current openings.

For all questions, please call (561) 227-2547.

BAG ROOM/RANGE ATTENDANT

FULL TIME

Assist the Professional Staff in the daily operation of the Bag room, greeting golfers, storage and cleaning of golf clubs and golf bags, golf cart staging and cleaning, driving range operations and on-course assistance to golfers during regular and tournament play.

LINE COOKS

PART TIME

We have immediate positions available for professional, motivated line cooks who are interested in advancing their careers.  The Cook is responsible for ensuring the highest quality of culinary services for our members and guests while continuing the effort to deliver “Championship” service and financial profitability.  In addition, she/he maintains consistent food preparation and plate presentation for a la carte venues and catered events.  You will have the opportunity to work with an energetic staff in an educational kitchen environment.  Must be able to work a flexible schedule including Weekends and Holidays. 

BANQUET SET UP ATTENDANT 3RD SHIFT

PART TIME

Set up all meeting rooms to the specifications of the guest.  This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms.

PRO SHOP ATTENDANT

PART TIME

The entry level position of Pro Shop Attendant will allow a great opportunity to gain knowledge in all facets of the golf industry; a desire to be part of a dynamic team environment with exceptional member and resort guest customer service skills is a must. Will assist with the member and resort check-in, starting times and merchandising. May also have the opportunity to assist with tournament operations and group member functions.

QUALIFICATIONS
The ideal candidate must be friendly, energetic and available to assist members and resort guests with any and all their needs.  Knowledge about the game of golf preferred.

HOUSEKEEPING ROOM ATTENDANT

FULL TIME

We are seeking full-time Housekeepers; candidates should be service minded, energetic and have the ability to work well in a team environment.  This position is responsible for cleaning and maintaining the guest rooms according to company policy and procedures at a level that meets or exceeds company standards.  Able to push, stand, stoop, bend and lift items weighing up to 25 pounds repetitively during entire shift.  Able to work a flexible schedule, including weekends and holidays, candidates can apply in person. 

MASSAGE THERAPIST

FULL TIME

We are seeking massage therapist(s) who have exceptional customer service skills that are dependable and looking for an opportunity to work in a first class, resort environment that is committed to providing the best therapeutic benefits and spa experience to our members, guests and visitors. 

QUALIFICATIONS
The ideal candidate must have the appropriate certifications, current license(s) for massage therapy as required by the state, county, city/town, 500 hours of massage school education, 1 year Spa experience and the ability to work flexible schedules.

FOOD RUNNER-AM/PM

PART TIME

The ideal candidate for this position must have excellent communication and organizational skills. Must be able to work in a fast paced environment, assist in properly serving the customer, especially ensuring that tables are set, serviced, cleared and re-set efficiently. Transport food from the kitchen to the guests’ table with accuracy and in a timely manner.

QUALIFICATIONS
Prior experience in a dining establishment is highly desired.

SERVERS (I IBar, Wave, Members Club)

PART TIME

Responsible for providing prompt, efficient, courteous, professional food and beverage service.  Thorough knowledge of food terminology, food service techniques and sanitation standards, pre-meal set up and post meal clean up.    Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.


 

SECURITY AGENT

PART TIME

The Security Agent at PGA National Resort & Spa patrols all areas of the property periodically, buildings and grounds of the Resort. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist members, guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Security shift summary/daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Reports to the Director of Security.

QUALIFICATIONS
Two or three years of previous security, military or law enforcement experience is required.

POOL ATTENDANT

PART TIME

As a Pool Attendant, you ensure our members/guests enjoy an optimal experience while utilizing the pool facilities; you would be responsible for providing excellent customer service to our members/guests while facilitating and maintaining consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.  We are looking for people that take pride in their work and enjoy being part of a team. 

QUALIFICATIONS
6 months minimum customer service experience; ability to work a flexible schedule, including nights and weekends; ability to bend, stoop, walk and lift/push/pull up to 50lbs; must be detail oriented, have high standards and able to work independently; previous experience working in a similar resort setting preferred

BARTENDER (WAVE & IBAR)

FULL TIME

The Bartender is responsible for providing the highest quality of beverage production and service to our Members and guests by delivering quality beverages and service, while adhering to maintenance of the bar, bar service areas and related storerooms in a neat, organized and secure manner.  Continually follows the proper procedures for stocking, cleaning and ensuring opening/closing duties are performed for bar readiness at all times. 

QUALIFICATIONS
Previous bar tending experience required.  A working knowledge of bar related beverages, spirits, wine and beer.  A working knowledge of the most common cocktails, mixed drinks and specialty drinks.

DIRECTOR OF RETAIL OPERATIONS

FULL TIME

The Director of Retail Operations will set the conceptual tone of our retail shops.
Set the strategic direction and define retail outlet concept for each retail shop.
Drive top line sales and bottom line profitability of retail shops.
Provide leadership and direction in developing property specific products that help define and promote our brand.
Analyze daily, weekly, monthly financial results and take appropriate action or make suggestions for improvements.
Maintain merchandise inventory and present it well to maximize sales.
Communicate and collaborate effectively with all departments. Schedule and conduct regular meetings with the team to review budgeted metrics including sales, stock plans and product flow to monitor and measure the performance of vendors and product lines.
Review merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock.
Present to senior leadership concepts, financial performance reviews of retail and merchandising plans as needed on a monthly, quarterly or annual basis.
Partner with the Director of Inside Operations to ensure staff is properly trained in product knowledge and brand awareness, and to ensure proper staffing levels to better drive sales.
Actively solicit group sales opportunities to in house groups, member events, and outside events.
Work within all accounting guidelines as directed by the Director of Finance.

QUALIFICATIONS

Five or more years of successful retail management with annual sales in excess of $1 Million and prior multiple unit leadership responsibility.
Proven ability to lead, direct, manage and develop high performing teams.

HOST/HOSTESS PALM TERRACE AND MEMBERS CLUB

PART TIME

The Host/Hostess will deliver an exceptional service experiences to our guests with a friendly demeanor and always providing a warm welcome and a fond farewell while using the guest’s name.  The host/hostess will seat guests in a timely manner; handle guests special requests; keeps floor plan information in mind as well as the seating rotation. Palm Terrace is our breakfast restaurant.

RESORT SALES CONSULTANT

FULL TIME

Resort Sales Consultants, working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort & Spa offerings. Our Resort Sales Consultants answer guest inquiries regarding various resort amenities-guest rooms, dining, spa services, and golf tee times. Additionally, the Resort Sales Consultant has the opportunity to participate in an incentive plan.

SALES ADMINISTRATIVE ASSISTANT

FULL TIME

Provide support to the Sales Managers in a fast paced environment. Coordinate all details for trade shows, executive luncheons, familiarization programs, promotional activities including registration, payment, shipments and participant travel schedule and records. The candidate must have prior experience with the Delphi hospitality system to create accounts, bookings and site visitations; maintain client files including contracts, booking patterns, receipt of rooming list form, itinerary and other pertinent information. Must be able to multi task and expedite last minute requests. The position of Sales Administrative Assistant requires professional telephone etiquette, good writing, analytical and problem solving skills, knowledge of principles and practices of organization, planning, records management and general administration with an ability to communicate effectively. Proficient in Delphi, Opera (Preferred).  Microsoft Word, Excel and Outlook; strong accounting skills required. Type 55 wpm and have a minimum of three years administrative experience, especially in a hotel or resort.

MEMBERSHIP SALES MANAGER

FULL TIME

The Membership Sales Manager (MSM) is responsible for all functions associated with New Member Acquisition for the Country Club in conjunction with the Director of Membership Sales. The MSM is responsible for meeting or exceeding monthly new member enrollment sales goals. He/she is responsible for the successful development of sales leads and the creation and implementation of prospective member campaigns; as well as Member and Prospective Member events. The MSM works specifically with the Ambassador Committee to on board new members and to will build effective relationships with all existing Members, causing them to invite their friends and colleagues. It is important for the MSM to attend Club activities, ensuring appropriate event programming as well as continuing communication with golf guests, tournament guests, social and dining guests after leaving the Club to uncover opportunities for potential new Members.

The MSM collaborates with the Director in creating, reviewing and analyzing monthly and quarterly reports pertaining to new member recruitment. He/she assumes responsibility for maintaining positive Public Relations within the Community by cultivating local relationships (such as those with area realtors and new non amenity communities under construction) to develop candidates for membership.

CATERING SALES MANAGER

FULL TIME

The Catering Manager will be responsible for developing market segments and soliciting new customers to purchase food and beverage and utilize event facilities in the Resort’s continuing effort to deliver "Championship" guest service. Specific responsibilities performed are: solicit new customer relationships while maintaining existing relationships, conduct external sales presentations to groups and prospective customers to solicit, explain, negotiate and secure group and local catering business, conduct property tours and participate in trade shows, industry and community events to promote facilities and services, negotiate services and prices to maximize revenue and profitability.

QUALIFICATIONS
Minimum 3+ years catering sales experience required preferably in a resort setting but not necessary; knowledgeable in Social and Corporate Event sales along with strong food & beverage background a must; experience with Delphi system or similar system required. Proficient in all Microsoft programs (Word, Excel, and Outlook). Detail oriented, able to articulate clearly and fluently and strong communication skills required.

Ability to travel when needed although limited.

FRONT DESK AGENT

FULL TIME

Greet all guests upon arrival with a warm welcome.
Assist guests with check in, obtaining all the required information and establishing a form of payment.
Be able to correct problems with guest or co-workers in a diplomatic and timely manner.
Give the guest undivided attention while handling information/requests.
Promote all hotel functions and facilities.
Assist guest to understand their folios upon check out.
Be able to charge the correct guest the right amount for using our services.
Be able to use computer for guest check in/out and other daily task.
Be able to give the correct type of room that is requested by the guest.
Inform incoming guests on the following, while checking them to their room: hotel amenities, room amenities/location/views, hours of operation for spa, health & racquet, pro-shop, and restaurants, location of vending/ice machines, golf/spa packages (if the guest is using it).
Be able to accommodate guest needs if the resort is sold out of rooms.
Cash handling experience is an asset.
Deposit all monies taken in during your shift according to the procedures.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.
Be able to maintain enough supplies at the desk for the day’s use
Be able to work flexible hours
Submit all lost and found articles accompanied by a Lost and Found report.
Be able to communicate with other departments when discrepancy.
Be able to make reservations correctly when the reservations department is closed.
Be able to answer the phone according to the procedures.
Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.
Provide other assistance to guests as necessary to ensure the highest quality of service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2 years of college, previous front desk/guest service experience is a plus.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

ACCOUNTS RECEIVABLE CLERK

FULL TIME

As an Accounts Receivable Clerk, you would be responsible for responding to guest inquiries and request, resolving guest billing disputes in the Resort’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards plus any other duties as assigned by management or supervisors: Ensure that all billings go out in a timely manner with supporting backup for all charges; audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy to ensure proper application of charges and that the credit limit is not exceeded; work closely with Sales Department, Catering & Conference Services, Front Office Manager and Front Office personnel to service all group billing requirements; attend pre and post function and sales meetings where billing arrangements are involved

QUALIFICATIONS

At a minimum, two years prior experience in a resort/ hotel accounts receivable or collections, Knowledge of collection and credit reporting procedures, Proficiency in computer software applications to include: Opera,  and Micros Systems a must and Delphi preferred.  All Windows based Accounting systems, Strong level of proficiency in Excel, Strong organization and maintenance skills, Effective management, leadership, organizational and communication skills, Strong team player, enthusiastic to learn and accomplish the Finance Department & PGA National Resort & Spa overall goals.

CLUB CONTROLLER

FULL TIME

PGA National Resort & Spa, boasting 90 holes of championship golf, this luxurious resort and spa is nestled in the heart of the prestigious Palm Beach Gardens, Florida community, and provides unrivaled facilities and first-class services.
Qualified candidate must be proficient in all areas of Accounting to include A/P, A/R, General Ledger, Credit, Collections, Audit, and Budgeting. The Club Controller is responsible for directing the organization's accounting functions. These functions include establishing and maintaining the organizations accounting principles, practices, and procedures.

Duties & Responsibilities:

Acceptable University degree with specialization in Accounting / Finance.
Proven Leadership and coaching skills with a track record of developing a highly motivated and cross trained group of progressive accounting professionals.
Proficient use of hotel systems including Opera, Micros, Microsoft, Delphi, Watson, and Payroll systems.
Possess excellent administrative, interpersonal, organization, written and verbal communication skills.
Must possess the ability to multi-task and assist in accounting initiatives. Ability to research and resolve numerical problems. Must be detail-oriented. Operate with a high degree of accuracy and initiative. Ability to work independently as well as cohesively with a team. Strong organizational skills and excellent communication skills with upper management and co-workers. Previous hospitality accounting experience required.

QUALIFICATIONS
Acceptable University degree with specialization in Accounting / Finance.
Proven Leadership and coaching skills with a track record of developing a highly motivated and cross trained group of progressive accounting professionals.
Proficient use of hotel systems including Opera, Micros, Microsoft, Delphi, and Watson.
Possess excellent administrative, interpersonal, organization, written and verbal communication skills.
Must possess the ability to multi-task and assist in accounting initiatives. Ability to research and resolve numerical problems. Must be detail-oriented. Operate with a high degree of accuracy and initiative. Ability to work independently as well as cohesively with a team. Strong organizational skills and excellent communication skills with upper management and co-workers. Previous hospitality accounting experience required.

          *Minimum 3 years hotel, and golf operations Accounting experience at Senior Management level.