Employment

Concessions- Beverage Cart Attendant Part time

part time

Summary: Provide fast and friendly service to the golfers.  Responsible for keeping the hospitality cart clean, organized and properly stocked with fresh food and cold beverages.  Reports to Concessions Supervisor.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

• Provide food and beverage to golfers on the course.
• Provide a positive experience for the golfers doing whatever is necessary.
• Report all transactions daily using proper check procedures.
• Maintain inventory control on a daily basis.
• Keep all work areas neat and clean, especially the cart.
• Complete daily sidework given to ensure good working conditions.
• Ability to deal with all food and beverage and hotel personnel.
• Good communication skills
• Must be able to count change, make cash transactions, add, subtract, divide and multiply.

Spa/Salon Hair Stylist & Barber

full time Summary: Provide shampoo, set, blow dry, styling, perms, color and cuts for guests, within the established guidelines of the PGA National Resort & Spa.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned

• Perform hair services to include hair cutting, setting, blow drying, permanent waving and hair coloring.
• Perform scalp treatments and conditioning treatments.
• Inform reception desk of extra charges, color treatments, etc.
• Clean brushes and combs after use on each client.
• Report any supplies that need reordering to the Salon Manager.
• Maintain cleanliness and professional appearance of Salon at all times.
• Assist at Reception Desk as needed.
• Participate in group demonstrations / lectures
• Attend training seminars/ workshops / hair shows to keep updated
• Assist in other areas of the Spa or salon as requested by Salon Manager or Spa Director.

Education and Experience: High school diploma or equivalent required. Florida State Cosmetology License and one year experience.

Spa Front Desk

full time

Summary: To interact with and greet arriving clients while providing a personal, instinctive and renewing welcome experience. This position will facilitate the flow of the clients during their arrival by assessing the client’s needs and offering a relaxed check-in. This individual will greet all Spa clients, book all services as needed, accurately handle transactions and billing, and continually analyze and improve upon the arrival experience. Reports to the Director of  Spa and all Spa Managers.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

• Greet all guests promptly and in a courteous manner
• Handle all calls promptly and courteously providing accurate information
• Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
• Post all charges following accurate accounting procedures
• Run closing reports and balance bank at the end of your shift
• Sell all Spa and Salon retail products and assist with monthly inventory
• Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
• Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
• Insure that Guests with groups are billed accordingly
• Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
• Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
• Maintain accurate record of Gift Certificate Sales
• Keep Front Desk well stocked and neat and clean at all times
• Review and keep up to date on all departmental and relevant resort memos
• Deliver messages as required
• Perform other duties as assigned by manager

Valet

full time

Must have had drivers license for at least 3 years.  Clean driving record.

Day Shift 7am-4pm, weekends required

Catering Manager

full time

Catering Manager

 

Solicits catering sales contracts and coordinates all aspects of in-house corporate & social catering events. Position entails, but is not limited to:  Coordinating all banquet food and beverage, menu planning, and all event details. Conveys this information in detail on Banquet Event Orders. Coordinating and advising client regarding food and beverage, room reservations, billing, resort recreation, telecommunications, and transportation. Communicates these details to all departments via Banquet Event Orders. On-site servicing and follow-through with all of the above, via direct dealing with all related departments within the Resort. Strong verbal and written communication skills required as indicated above. Excellent organizational skills are a must. Social and corporate catering experience preferred or three years in Sales, Banquet or hotel operations required.  Hotel / Resort experience a plus.

Director of Engineering

full time

Job Title: Chief Engineer                                              

Department: Engineering

 

Basic Function: Supervision of repair and maintenance employees. Responsible for continuing maintenance, authorized alterations, repair of the equipment, building and grounds and training of employees. To support each department in the repairs of equipment and their functions.

Scope: This position is a Department Head. Responsible to the General Manager for maintaining an appropriate environment comfortable accommodation and safe place for guests, users tenants and employees as directed by the General Manager, Company Directors, State, Federal and local laws in ordinance as pertaining to operation of applied property based on an experience and technical judgment.

Work Performance: Supervise the Maintenance Engineering staff, one Assistant Engineer and one Administrative Assistant. Covering a schedule of 24 hours daily, seven days a week, in their regularly scheduled duties of Ken-Fix-It, Preventative Maintenance, Operations, Banquet support and guest call responses. Assigns non-scheduled work to Engineers considered most qualified to accomplish the task based on their experience, technical background or availability.

Coordination: As a primary support department head, coordinates the Engineering staff in the accomplishments as they pertain to our guest needs, other departments as to their requirements and schedules.

As a basic Engineering Maintenance Department, coordinate and support from outside firms and contractors to accomplish agreed services, repairs and alteration to the letter and the spirit of the contract. To merge all phases of work to the best schedule and financial totals as can be provided.

Records: Shall maintain Fire and Safety Reports, Maintenance Reports, Utility Consumption and Engineering Reports and maintains Monthly Budget Report.

Planning and Purchasing: Plans and schedules equipment repair and orders materials and tools needed for such repairs. All repairs are scheduled for the safest and shortest shutdown of all equipment and /or area as possible.

Functions: As Fire Marshall, Safety Representative and oversees training of all assigned employees.

Consult with structural, electrical and mechanical contractors pertaining to major repairs and the installation of new equipment for bidding designs and budget estimates.

 

Supervision Exercised

Directly

            Assistant Chief Engineer            (1)

            Maintenance Engineers (15)

            Office Dam                   (1) 

Supervision Received

a) Supervisor: General Manager

 

 Responsibility and Authority:

 

a) Employee Relations- Responsible for all phases of repair and maintenance and to convey the company policy and procedure to all employees in the department. The authority to hire the best possible employees available and to assign duties to the person most qualified to do the job at hand.

b) Materials and Products: Authority to purchase replacement or repair  parts and materials to maintain the building and equipment.

c) Equipment: Make recommendations for the most efficient and economical operation of this department as well as recommendations for installations of worn out or out-model equipment; or for the installation of new equipment.

d) Financial: To insure the lowest possible budget while maintaining policy and service.

e) Business Contacts: Electrical and Mechanical Contractors, General Contractors, Building Inspectors and the Fire Marshall along with all Department Manager through-out the hotel.

 

 

Minimum Requirements:

a)         Equivalent Education Required: High School Diploma and two years Specialized Training.

b)         Experience Required: 4-6 years experience. Proficiency in two or more trades with one year technical    background to include supervision and planning.

c)Knowledge Requirements: Requires knowledge of policy and procedure concerning repairs and maintenance. Knowledge of personnel relations and hotel policies and standards. General knowledge in all phases of maintenance and repair of structure, electrical and mechanical, plumbing, carpentry, painting, furniture, welding, building codes, fire regulations and the comprehension of blur prints.

Physical Requirements; 

Ability to lift 75 lbs.

Job requires a great deal of walking, climbing on ladders and bending.

Good fine motor skills fir the se of power tools and equipment.

Nail Technician

full time

Summary:       Provide all nail services for guests, manicures, pedicures, fills, tips and paraffin treatments.

 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Perform a professional manicure, pedicure and paraffin treatment.
• Apply linen and paper wraps
• Apply nail tips
• Sterilize and sanitize all tools, equipment and polish caddy
• Maintain a clean work area
• Inform reception desk of extra charges
• Maintain manicure / pedicure tools in good repair, replace when necessary
• Clean and maintain paraffin machine, refill morning and night
• Report any supplies that need reordering to salon manager
• Refill towels
• Empty garbage
• Clean work station at end of shift
• Treat each guest and staff member with respect and professionalism
• Assist in special duties and assignments as required

 

Education and Experience:  High School diploma, Guest service knowledge required. Florida Sate Cosmetology License.  One year experience required.
Candidates with clientele preferred

Hair/Shampoo Assistant

full time

Summary:       Assist stylists in all hair services.

 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Greet, escort clients to stylists and services and serve clients beverages.
• Assist stylists in all hair services.
• Perform shampoo and condition services.
• Perform scalp treatments and conditioning treatments.
• Maintain cleanliness and professional appearance of salon at all times.
• Wash, dry & fold color smocks and hair cutting capes. Keep smocks on shelves in dressing room full.
• Remove hair, wash & sanitize stylists’ brushes.
• Help stylists to clean stations, chairs and mirrors.
• Keep sink in kitchen clean and soap filled; wash color bottles and bowls.
• Keep back bar clean and stocked. Cabinets closed when not in use and shampoo & conditioner bottles in cabinets when not in use between clients.
• Keep shampoo sinks and chairs clean.
• Remove garbage.
• Keep floors swept after each hair cut, as soon as client is out of the chair.
• Collect dirty towels and put in the towel bin.
• Stock bathroom with paper products, neaten bathroom, and keep hand soap filled.
• Keep reception area neat, remove garbage, and straighten magazine and newspapers.
• Keep coffee, creamer and sweeteners stacked. Keep coffee cups, water cups and paper products stocked in the kitchen.
• Assist at reception desk as needed.
• Attend training seminars / workshops as required.
• Assist in other areas of the spa or salon as requested by salon manager or spa director.

 

 

Education and Experience:  High School diploma, Guest service knowledge required.  Florida Sate Cosmetology License is helpful, but not required.

Membership Sales Manager

full time

General Description

            The development, deployment and implementation of the Club’s marketing and sales objectives, programs, market research, budgets, promotion and public relations as approved and directed by the Membership Director.

 

Scope of Position

            The Membership Sales Manager will be responsible for assisting in the execution of the sales and marketing plan to ensure the Club achieves and maintains a it’s membership goals. He will interact with the members and assist with member events.

 

Objectives

The overall objective and goal of the Club’s membership Department is to develop, organize and implement marketing and sales efforts that will maximize and increase the following.

• Club membership Levels
• Initiation Deposits
• Dues Revenue

The secondary objective and goal of the Club’s membership Department is to provide direct assistance and support to Club Management in the development of marketing and sales programs that will maximize and/or increase the following

• Member usage and rates in Club
• Membership satisfaction levels
• Gross Revenues

Scope of Work

1. Membership Sales

 

Assist Membership Director with implementation of the annual Critical Path for Membership to include the following

A.)   Budget Membership Matriculation for the year

B.)   Accomplish required membership goals and closing ratios and target number of prospects to contact to achieve those goals.

C.)   Work with Director, Manager of Membership Services and Club Manager to establish usage programs to increase club revenue

D.)   Market research to support critical path

 

1. Prospect Tracking and Reporting

Responsible for the implementation and timely submission of prospect tracking and closing ratios.

 

1. Member Prospects Communication

Responsible for interaction and communication with members and prospects with regard to membership sales and programming.

           

1. Public Relations/Community Awareness

Responsible to represent the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective members.

 

            5. Responsible for adherence to established Club membership Policies.

ONLY SEASONED RESORT OR COUNTRY CLUB MEMBERSHIP EXPERIENCE WILL BE CONSIDERED

Membership Enrollment Coordinator

full time

Summary: To maintain paperwork flow for the Membership Enrollment Manager and to be the support person for that office. To exemplify professionalism of PGA National at all times

Because of the fluctuating demands of the Club’s operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

• Ensure that prospective member packets are made and all collateral is printed and ready to go.
• Disseminating all new member worksheets to appropriate department heads, including new member profiles and accounting requirements.
• Following through with the processing of all new members: Creating membership cards, new member packets, and welcome letters for all new members and adding new members into the member email system, log in information into the member website, handicaps, lockers, storage, etc.
• Ensuring that General Manager has list of all new members and resigned members each month, including their phone numbers
• Maintaining ACT database with current information
• Ensure that all correspondence to and from membership office to members is placed into the member files
• Give tour and membership information when Membership Manager is unavailable. Also assist with incoming member phone calls when Membership Manager is unavailable. 
• Review all monthly new homeowner lists, to purge out any members, and ensure that the Welcome to the Neighborhood letter and all materials are mailed to all non-members. Also ensure that the new homeowner list is provided to the Membership Manager to be input into ACT.
• Mailing/Emailing all Ambassador Council Meeting reminders each month, a minimum of one week before meeting.
• Assembling all Ambassador Council packets for each monthly meeting:
• Agenda (obtained from Membership Manager)
• Previous month’s new Member list, with assigned Council Members
• All new Member worksheets
• Monthly calendars
• Any other appropriate materials, as instructed by Membership Director.
  • Assist with mailing out prospective membership packets, when necessary.
  • Ordering monthly office supplies for the membership department, while staying within the Club’s monthly budget.
  • Compiling monthly new member lists for Club’s member newsletter.
  • Processing all “Guest Cards” into ACT database for follow-up.
  • Assisting Membership Manager with any necessary research for current members regarding their membership status, bills, questions, etc. (i.e. pulling membership files, etc.)
  • Assisting Membership Manager with any necessary typing, filing duties throughout the month.

 

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient in Word and Excel, a plus.

 

Education and Experience: Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 2 years office experience including 1 year in Food & Beverage operation or private club.

Spa Programmer

full time

Summary: Accurately and knowledgably provide our guests with all pertinent information regarding a visit to our Spa. Provides a personalized welcoming experience.

Book appointments and provide schedules, handle phone sales for Gift Certificates and retail items. Reports to the Spa Director and all Spa managers.

 

Essential Duties and Responsibilities: Include the following. Other duties may be assigned

 

• Professionally respond to incoming calls to schedule appointments for all Spa and Salon Services. To include packages, standing appointments and a la carte services.
• Make basic inquiries as to the guest’s purpose of the Spa visit so that we may better serve the guests needs (Relaxation, Therapeutic)
• Be familiar with all special offers and attempt to discreetly up sell services whenever appropriate
• Prepare all Spa Tech schedules, call confirmation reports, appointments summary and guest passports
• Keep accurate record of service provider’s schedules and work with managers to bring on additional staff as needed
• Perform daily closing procedures
• Prepare and maintain all records and guest profiles to include name, address phone numbers and e mail address to add to our data base
• Keep up to date on all of the Spa and Salon services offered
• Attend all departmental meetings and vendor training to be knowledgeable of products and new technology 

Sell Gift Certificates and mail order product via phone or internet orders