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(800) 863-2819

Employment

Consider joining our team of dedicated, hospitality-oriented professionals who have a lot of fun while providing exceptional customer service. We offer great perks to all professionals in addition to medical, dental, vision, life and short term disability. 401(k), paid time off and more to full time (non-seasonal) professionals

Choose one of three ways to apply for an open position posted below :

Applications will be accepted for current openings.

For all questions, please call (561) 227-2547.

Resort Controller

FULL TIME

Summary: Direct the organization's financial planning and accounting practices to safeguard the organization’s assets and financial resources. Responsible for maximizing the profitability of the business while maintaining accurate and timely financial reporting. Ensure acceptable levels of internal control are upheld within all related federal, state, and local regulations, and corporate policies and procedures. Perform the following duties personally or through subordinate managers and staff. Responsibilities: Provide consistent leadership and oversight in the financial area of the organization. 1. Provide guidance to support, mentor, develop and train accounting/finance employees to achieve organizational goals and adherence to policies and procedures. 2. Handle employee performance, disciplinary matters and concerns in a manner consistent with organization policy and procedure, ensuring issues are appropriately documented. 3. Communicate concisely with staff through effective department meetings, ensuring completion of action items. Maintain harmonious, professional relationships with all departments, stakeholders, vendors, & members/guests: 1. Assist Resort Manager in establishing and enforcing policies, procedures, and internal controls. 2. Actively network, evaluate and recommend business partnering opportunities. 3. Establish relations with banks and other financial institutions. Deliver integrity and accuracy in all financial reporting and analysis, internal control compliance, and management of all organization assets: 1. Recommend modifications to existing company accounting programs. 2. Oversee and direct financial activities, budgeting, audit, tax, accounting, purchasing, long range forecasting, and insurance activities for the organization. 3. Direct and coordinate the establishment of budget programs. Work closely with the Controller directing preparation of budgets, review budget proposals, and prepare necessary supporting documentation and justification. 4. Direct the Controller in providing and directing procedures and computer application systems necessary to maintain proper records and to afford adequate accounting controls and services. 5. Oversee and direct the preparation and issuance of the company’s monthly/annual reports. All balance sheets accounts are prepared and signed off on in accordance with policy. 6. Appraise the organization's financial position and issue periodic reports on organization's financial stability, liquidity, and growth. 7. Coordinate tax reporting programs. 8. Analyze, consolidate, and direct all cost accounting procedures together with other statistical and routine reports. 9. Maintain files on all contracts, leases and agreements, ensure proper authorization has been obtained, and ensure compliance with their requirements. Recommendation of major corporate economic strategies, objectives, and policies for company: 1. Provide management with timely reviews of organization’s financial status and progress in its various programs and activities. 2. Direct and analyze studies of general economic, business, and financial conditions and their impact on the organization's policies and operations. 3. Analyze operational issues impacting functional groups and the whole institution, and determine their financial impact. 4. Closely monitor and manage labor costs, maximizing staffing levels and minimizing overtime. Oversee departments to ensure proper service levels are provided within the labor standards. 5. Advise management about insurance coverage for protection against property losses and potential liabilities. Key Competencies: 1. Demonstrate leadership skills in a hotel/resort environment. 2. Perform to the highest level of integrity and transparency by applying an ethical approach in all business related interactions. 3. Strong inter-personal and relationship building skills to work and influence successfully with cross-departmental teams, stakeholders, vendors, and all other business contacts. 4. Excellent verbal and written communication skills. Ability to prepare and deliver concise reports, present effective presentations and facilitate efficient meetings. 5. Promote an environment supportive of continuous learning and professional development. 6. Serve as a role model for all others in the organization by demonstrating appropriate business conduct and Championship Service behaviors. Education & Experience: 1. Must have a four year college degree with an accounting/finance concentration. 2. At least eight years of progressive experience in hotel accounting with similar amenities (Club, Golf, Spa, Membership, Health & Racquet, Hotel/Resort, Retail) or related fields. 3. Require a working technical knowledge of generally accepted accounting principles and job knowledge of all positions in Accounting, Purchasing, and Food & Beverage control. Working knowledge is generally gained on-the-job or through a series of professional certifications.

Director of Agronomy

FULL TIME

Director of Agronomy Job Overview: Responsible for operation of the golf course maintenance department. The responsibilities include: turf grass/plant material maintenance programs, property/asset management, personnel management, budget/forecasting, financial management, member relations, scheduling/maintenance or irrigation systems, pesticide applications, related recordings, and compliance of regulatory issues. The Director of Agronomy works to create an environment where staff is involved and enthusiastic, with open communications and respect for themselves, members, guests and the property. Basic Functions: • Responsible for all phases of Golf Maintenance and Agronomic operations, cost control, personnel and to keep and maintain five golf courses to the standards set by PGA National Golf Club. • Works closely with, advises, and coordinates with the Director of Golf on any issues related to golf course maintenance. • Sets up daily work schedules and supervises work. • Monitors the daily reports on employee activities. • Monitors, evaluates and makes recommendations for equipment, personnel, service, maintenance and cleanliness. • Directs any construction or upgrade work performed on all golf courses. • Designs landscape plans for facility grounds and implements the plan. • Administers and enforces all Club rules, regulations and policies for staff. • Represents the Golf Course maintenance operation on various membership committees that are concerned with golf course conditions/play/membership at PGA National. • Works closely with the GM/CEO/Supervisor to operate the Golf Course in a fiscally responsible and professional manner. • Must be able to work independently and be a self-starting problem solver. Primary Duties: • Directs and assists the staff on the planting of new vegetation, the replacement, spraying, pruning and trimming of trees and shrubs, the preparation of soil plant beds for aesthetically pleasing arrangements and tending to high stress areas. • Provides detailed annual plan for the various property levels and the designated landscaping areas. Includes rotational design to provide facility with fresh, eye-catching, interesting and pleasant atmosphere. • Manages an aggressive water usage tracking plan and irrigation systems and provides monthly reporting on retaining ponds, wells and other water source usage. • Recruits, supervises and retains maintenance staff. Conducts employee performance evaluations and exercises disciplinary action. • Provides technical, operational and safety training for employees to ensure that staff is working within OSHA, club safety, state and federal guidelines for safe working conditions. • Oversees staff in proper and safe operation and maintenance of mechanical and power equipment. Plans and budgets for additional or replacement capital equipment. • Supervises and participates in the application and recording of chemical applications (fertilizers and pesticides) on the Club's grounds in compliance with all local, state, and federal regulations. • Supervises and controls all maintenance expenses associated with Golf Course Operations, including payroll, supplies, chemicals and fertilizers. • Develops annual operating budget and plans for maintenance and capital improvement projects. • Maintains records and completes required reporting. Order parts, supplies and equipment as needed. • Schedules maintenance practices around member play and outings to maximize efficiency and minimize disruption to members. Knowledge & Skills Required: • Knowledge of management and maintenance of greens, fairways and roughs. • Knowledge of use and operating standards of equipment and tools used in golf course construction and maintenance work. • Skill in recruiting, supervising, training, monitoring, evaluating and motivating personnel. • Interpersonal skill to resolve conflict and work with supervisors, officials, employees, members and the general public. • Knowledge of safe use, mixing and application of chemicals and commercial products. • Knowledge of the game of golf, golf rules and methods of play. • Ability to anticipate personnel, equipment, and material requirements related to golf course maintenance and repair assignments. • Ability and knowledge to lay out irrigation patterns, drainage patterns, construct tees and/or greens. Minimum Qualifications: • 3-5 years experience in golf Course Maintenance Management • Bachelor’s Degree in Turf Management (or related field, like agronomy, horticulture, plant science, soil science). • Multiple Course Experience required • Advance computer skills required for financial reporting and control of operations, including use of Microsoft Office Suite. • Valid Driver's License. • Pesticide Application License • Prefer Certification by the Golf Course Superintendents Association of America • Bilingual (English-Spanish) communication ability preferred • Prefer Tour Experience

Reservations Supervisor

FULL TIME

Summary: Responsible for the day to day supervision of the Reservations Department, ensuring and maintaining the highest standards of professional selling. Ensure that the departmental employees have the appropriate tools, knowledge and training to complete their duties and provide exceptional service to our resort guests. This position involves heavy emphasis on coaching, training and call scoring for the departmental employees. Essential Duties and Responsibilities: Include the following. Other reasonable duties may be assigned. Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff. Works one-on-one with reservations agents to improve their sales techniques as well as insures an ongoing coaching, training and development of staff. Embraces current NAVIS reservation sales system and process to ensure highest quality, sales conversion and measurable results for department (including regular feedback to employees, to also include accountability and drive for results). Supervises the team’s reservation data entry, to also include monitoring the daily arrivals, group pickup reports, and ensures that cancellation and deposit policies are upheld. Assist Reservations Manager with overseeing the Group Reservations processes and work flow. Employee scheduling and payroll maintenance, with the ability to react to changes in phone volume while performing within the departmental budget. Assist Reservations Manager to maintain employee discipline, conduct employee reviews, and ensure the travel consultants follow the policies and procedures within the hotel. Assist the Reservations Manager for loading and maintaining rates, packages and tracking codes in the Property Management system. Assist the Reservations Manager with monitoring room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities. Complete data entry required for monthly performance results. Assist Reservations Manager with meeting attendance. Must be a good communicator and able to motivate staff in a somewhat cramped work environment. Ability to create good working relations between reservations sales staff and all hotel departments. Requires self-initiative, “think outside the box” approach at times, analytical skills, proficiency in technical areas and customer relations. Knowledgeable and proficient in the area of sales and sales techniques. Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities. Flexible schedule required, with focus on midday shift (10:30 – 7:00 PM) during the week, and/or weekends included. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Minimum two years prior hotel reservations supervisory or managerial experience a must. College degree preferred. Language Skills: Excellent service skills including etiquette and ability to work with the public including diverse clientele and golf knowledge. Excellent communications skills, organization skills and time management required. Knowledge of another language is highly desirable. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to spend 50% of working day sitting and other 50% standing or walking. Must be able to walk entire length of property for site inspections. Ability to read a computer screen from a distance of 1-3 feet. The employee is required regularly required to use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. Must present self in a mature professional manner. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Bag Room Attendant

FULL TIME

Summary: Reports to the Outside Operations Supervisor. Assists members and attends golf driving range by performing the following duties. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greets and assists members with their golf clubs. Maintains bag room as clean and orderly. Operates and maintains golf carts. Picks up golf balls by hand or drives vehicle equipped with trailer that automatically picks up balls as vehicle moves over fairway. Starts revolving tumbler filled soapy water and immerses golf balls to remove dirt, grass stains and club marks. Removes and rinses washed balls. Applies liquid cleaner to head and shank of golf clubs and buffs with steel wool. Replaces golf balls and clubs in racks for use by driving range patrons. Performs minor maintenance on benches. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving a few variables in standardized situations. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.

Pastry Cook

FULL TIME

The pastry cook is responsible for preparing all breakfast items outlined in a predetermined menu. They must be able to work fast yet diligently with a focus on consistency while open to direction. A moderate amount of heavy lifting with unloading freight deliveries some physical fitness would be an attribute. Comfort with kitchen equipment and knife skills are required. Job Qualifications • 5am Shift • Prepares, bakes, cooks, and serves various pastries, cookies, and breads • Minimum 1 to 2 year baking experience • Great communication • Speak, read and write English • Completion of High School • Team player • Excellent attention to detail and well developed organizational skills • Strong work ethic with an ability to work independently and in a team environment • Maintain a professional appearance at all times. • Prepares, bakes, various breakfast pastries, cookies.

Members Club Dining Room & Banquet Supervisor

FULL TIME

Summary: Responsible for maintaining the set quality standards and execution of service for all areas of the Members Club. Essential Duties and Responsibilities: • Check dining room prior to opening ensuring everything is set and ready for shift. • Review banquet event orders and initiate set up of rooms and / or supervise banquet. • Supervise all opening and / or closing duties for service staff • Manages and assists with the set up and tear down of buffet, replacement of table cloths and skirting and any other opening and / or closing duties as assigned by supervisor. • Greet and seat guests at front desk. • Takes reservations if necessary. • Attend to all guest complaints and problems and report to management. • Continually check with guests and service staff to ensure everything is to guest satisfaction. • Assist in training of all new and existing service staff. • Assists in helping out during all service shifts on the floor. • Practices proper verbiage on the floor and sets a good example of the proper service techniques. • Resolves any issues in the restaurant or banquet areas diplomatically and professionally. • Maintain inventories and make up requisition for items sold • Stock wine cooler at beginning of shift from inventory in liquor storage room. • Expedite all guest special requests within established parameters. Check with management as necessary. • Initiate requisitions for supplies (ware items and uniforms) for management approval. • Interact with Chef and kitchen line personnel. • Communicates with F & B Manager for all necessary items to be ordered • Maintain par levels established in lounge and liquor storage room by trading full bottles for empty bottles. • Secure club at the end of shift, locking doors and checking that no one is left in the building except for night stewards. • Perform other duties as assigned by management Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to effectively communicate and supervise other employees. • Manage floor diagrams, reservation book, log book, liquor par stock, club information sidework and cleaning assignments. • Responsible for dining room set up and NCR terminal. • Manage supply requisitions and wine stock. • Interact effectively with club members and guests. Education and Experience: High school diploma or equivalent, with one year supervision in fine dining facility. Knowledge of food and beverage service and the ability to interact with people effectively are a must. Private members club experience is a bonus. Language Skills: Ability to read all menus and promotions and convey to all members & guests. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Basic knowledge of food and beverage service and the ability to deal with people. Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for a full shift, walk 85% of the shift, bend from waist and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. The employee must have the ability to write orders and carry a tray up to 50 pounds (up to 8 dinners). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rooms Coordinator

FULL TIME

Summary: Maintain the high standard of service expected in a deluxe hotel. Supervise and administer Front Office and Guest Services duties as assigned. On occasion, the Rooms Coordinator will be tasked as the Front Desk Supervisor on duty, as assigned by Front Office Manager. This position reports to the Front Office Manager. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. FRONT DESK / GUEST RELATIONS Thorough knowledge of all front desk and guest services department operations and individual job requirements. • Carry out all reasonable requests of which you are capable of performing. • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings. • Maintain Business Center and assist guests as needed. ASSOCIATE RELATIONS • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service. • Be readily available & approachable for all team members. • Take proactive approaches when dealing with associate concerns. • Extend professionalism and courtesy to team members at all times. • Celebrate and foster decisions that result in successes as well as failures. GUEST RELATIONS • Be readily available/ approachable for all guests. • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan. • Extend professionalism and courtesy to guests at all times. ROOMS CONTROL SKILLS • Assist the hotel operation by completing the following responsibilities: • Blocking rooms for same day arrivals, ensure all requests are accommodated and inventory is balanced • Blocking rooms daily for all future reservations booked in premium, specialty and ADA room types. • Blocking rooms for all groups with special requests, 3 weeks prior to arrival. • Audit Room Chart to identify and resolve any room night holes, especially when approaching high occupancy dates. • Act as Front Office liaison, communicating pertinent information to various teams as presented at meetings. • Meet with all group contacts, ensure all group requests and contractual agreements/concessions set up accordingly. • Communicate with Manager regarding status of groups. • Communicate hourly with Housekeeping regarding VIP arrivals and expediting ANCI rooms. • Run hourly house counts and confirm selling strategy with Manager/ Supervisor. • Confirm upcoming reservations for duplicate bookings/errors. • Verify billing instructions for Wholesale, OTA, Package & Group reservations prior to arrival, when possible. • Review out-of-order rooms daily, confirm with status with Engineering/Housekeeping. • Coordinate, assign & block Site Visit Showrooms in advance with Sales/CCS Teams. • Confirm with Sales/CCS day prior to Site Visit, communicate to Engineering/Housekeeping & ensure prepared properly • Audit reservations daily for accuracy of tariffs in conjunction with guest type, segments, file cards, etc. • Audit guest billing accounts daily, rectify any errors found, specifically but not limited to Wholesale, OTA, Package & Group markets. • Enter and locate information using computers and/or POS systems. • Willingness and ability to train new associates. • Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via email. Update as necessary. • Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. PBX SKILLS • Familiar with property, departments, hours of operation, and services of the hotel. • Answer Front Desk phones within 3 rings using proper greeting and etiquette. • Follow up with guests to ensure their requests or problems have been met to their satisfaction. • Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. • Ability to make long distance, international, or special billing telephone calls. • Monitor/respond to guest written requests via Front Desk Email / Zingle messaging service. • Receive and deliver clear and professional messages in PMS and offer assistance with voice mail. • Answer basic Front Office related questions. • Properly send, receive, and log faxes in a timely manner. • Properly accept, log, and maintain mail in an organized manner. • Report, log, and follow-up on telephone equipment malfunctions. • Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard). • Use and explain the use of TDD equipment for hearing impaired. • Assist team in completing daily responsibilities. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or equivalent, two years of experience in a resort/hotel front office, knowledge of general front office/accounting procedures, proficiency in computer software applications to include: VisualOne PMS, InfoGenesis and Delphi preferred, all Microsoft based systems, strong level of proficiency in Excel, strong organization and maintenance skills, detail oriented, effective leadership, organizational and communication skills, strong team player, enthusiastic to learn and accomplish the Front Office Department & PGA National Resort & Spa overall goals. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. If the situation becomes uncomfortable for you to handle, ask for supervisor’s assistance.

IT Administrator

FULL TIME

We are looking for a full time IT Administrator to join our 3 person IT team at the PGA National Resort & Spa. A qualified individual will have proven experience in the IT industry as well as possess the following skills & knowledge: • MUST have Excellent customer service skills • Excellent diagnostic and problem solving skills • Excellent communication ability • Outstanding organizational and time-management skills • In depth understanding of diverse computer systems and networks • Good knowledge of internet security and data privacy principles, experience with PCI a plus • Degree in Computer Science, engineering or a minimum of 2 years of relevant field experience • IT related certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) • This positions schedule is Tue~Fri from 8:30am to 5:00pm, Sat from 7am~3:30pm with rotating on call every 3rd week. This position is an hourly position and will report to the Director of IT. THE BENEFITS AT PGA NATIONAL Medical & Dental Insurance, Short Term Disability Insurance, Life Insurance, Paid Holidays, 401K Retirement Plan (with company matching), Paid Vacation, Sick Days, Credit Union, Hotel Discounts, Discounted Movie Tickets, Florida Theme Park Discounts, Thanksgiving Turkeys, Uniforms, Employee Meal Discount, Spa & Salon Discounts, Golf Benefits, Supplemental Insurance (pre-taxed child care, personal accident, personal cancer, personal recovery)

Retail Sales Associate

FULL TIME

The Retail Sales Associate is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions, inventory receipt, reconciling cash receipts, or in performing services for customers, promotes customer service by greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner, Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties, models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires, maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management, other duties as assigned/required.

 

QUALIFICATIONS
Must be 18 years of age or older, High school diploma or equivalent, minimum 2 years prior retail or sales management experience preferred, Excellent communication, verbal and written skills, excellent customer service skills, communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hand / fold merchandise, climbing, reaching, pushing / pulling, ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Golf Course Equipment Maintenance Technician

FULL TIME

High school diploma or equivalent preferred. Working knowledge of basic electricity and hydraulics related to an irrigation system, including automatic valves and controllers and of various types of pumps and pumping systems required. Must be able to handle and use manual tools such as weed eaters, flymos, rakes, shovels, spreaders and similar tools. Must be able to walk extensively, as well as, sit or stand for extended periods of time while performing job functions. Must be able to stoop at the knees, bend at the waist, and have a complete dexterity of arms and legs to perform tasks in cramped or awkward positions. Must be able to lift up to 50lbs.Knowledge of irrigation components, processes, and equipment. Must be a detail-oriented individual and possess time management skills.

QUALIFICATIONS
High school diploma or its equivalent preferred, technical schooling and previous golf course experience a plus, must have working knowledge of golf course maintenance equipment and at least 2 years experience in inspecting, diagnosing, repairing and maintaining diesel, electric and gasoline powered automobiles, trucks, trenchers, sweepers, rollers, mowers and other mechanical equipment.

Turf Technician

FULL TIME

The turf equipment technician will be responsible but not limited to all aspects of equipment maintenance including: reel grinding and maintenance, equipment diagnosis and repair, preventive maintenance of equipment, researching and purchasing of replacement parts, recording of equipment repairs and maintaining organized work environment. Efficiency and productivity are essential for success in the position while providing the mechanical expertise in maintenance and repair of golf course turf equipment.  High school diploma or its equivalent preferred, technical schooling and previous golf course experience a plus, must have working knowledge of golf course maintenance equipment and repair practices including: gasoline, diesel and electric motor repair.

QUALIFICATIONS

Previous experience as head or assistant equipment technician/mechanic preferred with knowledge in gasoline and diesel engines, hydraulics, electrical trouble shooting and welding a plus. High school diploma, technical schooling a plus.

Banquet Server On Call

FULL TIME

PGA National Resort & Spa is currently looking for on call Banquet Servers who can provide exceptional customer service to our members and their guests by providing prompt, friendly and professional food and beverage services.

QUALIFICATIONS

Prior banquet experience and open availability is a must!

Members Club Server

FULL TIME

Championship service is at the heart of our Members Club staff. We are seeking an experienced server to deliver a membership experience in a professional and courteous manner with a smile and positive demeanor. All members and guests are to be warmly greeted by name with a smile and eye contact.  Getting to know our members and their preferences is essential to our foundation to success as a club. As an important part of our Members Club team you will know our menu items and be able to describe in detail; accurately take drink and beverage orders; enter into our POS system; follow all opening/closing and side work duties; always following the steps of service and be a team player. Follows all company and Member Club staff policies. We offer Full Time positions with benefits and Part Time positions.

QUALIFICATIONS

Server experience required. Private members club experience a plus. Must me customer service focused with a flexible schedule including nights, weekends and holidays.

Reservations Group Coordinator

FULL TIME

We are currently in search of an enthusiastic individual to join our team here at PGA National Resort & Spa as Reservations Group Coordinator. In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, attendance at pre-convention meetings, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact.

 

QUALIFICATIONS
Qualified candidates will possess great time management and organizational skills, superior attention to detail, and has worked in a fast-paced customer service environment; high school diploma or equivalent education required; One to two years’ experience in customer service; prior hotel experience preferred, preferably in Front Office or Reservations; experience with hotel PMS/Delphi systems a plus; command of the English language both written and verbal, bilingual English/Spanish is a plus.

Spa Nail Technician

PART TIME

The Nail Technician  ensures a superior client experience by providing manicure and pedicure services, fills tips and paraffin treatments.  Establish a client base by staying in contact with new and repeat customers because you know what they like, what they need, and when they need it, assist members/guest, new customers and do whatever you can to deliver the “Championship” experience. 

QUALIFICATIONS
Excellent customer service skills, engaging, motivated, attention to detail on customer needs.  Must be able to work various hours including weekends. Must be a team player and work well with others. Have the ability to perform natural nails services or artificial enhancements.  Must have a current Florida State Nail Technician License. 1 year of previous nail technician experience.

Security Agent including split shift

FULL TIME

The Security Agent at PGA National Resort & Spa patrols all areas of the property periodically, buildings and grounds of the Resort. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist members, guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Security shift summary/daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Reports to the Director of Security.

QUALIFICATIONS
Two or three years of previous security, military or law enforcement experience is required. These positions schedules will vary between 3pm - 11:30pm, 7am - 3pm and 11am - 7pm.

GOLF MAINTENANCE EQUIPMENT TECHNICIAN

FULL TIME

Maintain quality mowing of greens, tees, fairways and roughs in the priority.
Maintain in good working order all tools and equipment used to maintain the grounds of the golf course(s) at the facility.
Repair diesel, gas and electric powered equipment with direct mechanical, belt, and hydraulic drive as instructed by Supervisor.
Sharpen all reel and rotary mowers as required.
Follow a preventive maintenance program on all equipment.
Perform minor welding and fabrication work as instructed by Supervisor.
Perform shop area maintenance. Follow the clean-as-you-go policy; ensure that all work areas are broom clean at end of each job and at end of the work day.
Periodically check equipment performance in the field as directed by Supervisor.
Periodically operate all equipment to check performance. Working Knowledge of the general operation of gasoline, diesel and electric powered equipment, the proper methods of servicing golf course equipment, and the repair and adjustment of power mowing equipment.
Working knowledge of the hazards and safety precautions of the profession.
Ability to lift and move heavy objects.
Ability to work in a variety of weather conditions while repairing equipment.
Ability to understand and follow oral and written direction.
Mechanical ability; ability to use common mechanical tools properly.
Ability to maintain cooperative working relationships with other employees and Resort Guests.
Maintain a clean, safe work environment.
Assist in maintaining a clean and well-organized parts inventory room.
Adhering to the proper recycling and/or disposal rules for various fluids and materials (antifreeze, oil filters, etc.).
Service equipment as instructed by Supervisor.
Each employee is expected to carry out all reasonable requests by management which the employees are capable of performing.

QUALIFICATIONS

The Golf Resort operates seven days per week, with flexible hours per day. I am aware that business demands may make it necessary to change my accustomed shift. I am also aware that the number
of my scheduled hours may fluctuate with business levels.

Banquet Captain

FULL TIME

Responsible for the proper table service along with the proper table arrangements to execute a stellar event for guests from the beginning to the end. Supervise and direct banquet servers and indirectly supervise banquet bartenders and setup house personnel by handling any questions the banquet servers may have regarding a particular function, any questions pertaining to meeting rooms and set up house personnel may have and conducting pre-meal / post-meal meeting with wait staff. Check on all assigned meeting and banquet rooms for proper table arrangements and settings, general room cleanliness and presentation, and ensure all equipment is in order. Ensure sign in / sign out sheets, Banquet checks, and all other reports are properly filled and submitted for their assigned functions.

QUALIFICATIONS

Minimum two years experience as wait staff and one year as a Captain or Maitre d’ in a hotel or restaurant required.
Full time. Days and hours vary, flexible as needed. Weekends & holidays required.

FRONT DESK AGENT days and overnight

FULL TIME

Greet all guests upon arrival with a warm welcome.
Assist guests with check in, obtaining all the required information and establishing a form of payment.
Be able to correct problems with guest or co-workers in a diplomatic and timely manner.
Give the guest undivided attention while handling information/requests.
Promote all hotel functions and facilities.
Assist guest to understand their folios upon check out.
Be able to charge the correct guest the right amount for using our services.
Be able to use computer for guest check in/out and other daily task.
Be able to give the correct type of room that is requested by the guest.
Inform incoming guests on the following, while checking them to their room: hotel amenities, room amenities/location/views, hours of operation for spa, health & racquet, pro-shop, and restaurants, location of vending/ice machines, golf/spa packages (if the guest is using it).
Be able to accommodate guest needs if the resort is sold out of rooms.
Cash handling experience is an asset.
Deposit all monies taken in during your shift according to the procedures.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.
Be able to maintain enough supplies at the desk for the day’s use
Be able to work flexible hours
Submit all lost and found articles accompanied by a Lost and Found report.
Be able to communicate with other departments when discrepancy.
Be able to make reservations correctly when the reservations department is closed.
Be able to answer the phone according to the procedures.
Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.
Provide other assistance to guests as necessary to ensure the highest quality of service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2 years of college, previous front desk/guest service experience is a plus.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

HAIRSTYLIST

PART TIME

Stylists at PGA National Resort & Spa provide guests with excellent service providing the full range of hair care services offered by the salon, such as cutting, styling, coloring, washing and perming hair. The Spa endeavors to provide every guest with a great experience every time they visit by providing quality consultations and exceptional service.

QUALIFICATIONS

Current cosmetology or barber license as required by state/provincial regulations; ability to work a flexible schedule, including weekends; ability to provide exceptional guest service, understanding the guest’s needs, providing quality consultations and performing services requested in a competent, efficient and professional manner; ability to perform administrative tasks such as completing transactions on the computerized register, performing close-out procedures and light housekeeping duties

Resort Sales Consultant

FULL TIME

Resort Sales Consultants, working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort & Spa offerings. Our Resort Sales Consultants answer guest inquiries regarding various resort amenities-guest rooms, dining, spa services, and golf tee times. Additionally, the Resort Sales Consultant has the opportunity to participate in an incentive plan.

BANQUET SET UP 3RD SHIFT

FULL TIME

Set up all meeting rooms to the specifications of the guest.  This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms.

SERVERS (I IBar, Wave, Members Club)

FULL TIME / PART TIME

Reports to Manager, Chef and Host/Hostess. Provide efficient, courteous, and quality service to all club members and guests.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Set up station/table and sidework.
  • Maintain the proper condition and cleanliness of serving equipment.
  • Greet guests and establish identity of member (membership card).
  • Take orders and serve food and beverage requests while using suggestive selling techniques for Chef’s specials, fish of the day, etc.
  • Clear tables during course of service.
  • Handle and expedite all guest requests in a timely manner by following proper guest check and ordering procedures.
  • Maintain positive communication with kitchen personnel and precheck orders before receiving food from kitchen.
  • Inform Host/Hostess/Manager of any problems or complaints.
  • Perform assigned cleaning tasks.
  • Responsible for payment of check.
  • Perform all other duties as assigned by Supervisor and/or Manager.
  • Responsible for service items, transport carts, kitchen and cleaning equipment.

  • Qualification Requirements:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and Experience:
    High school diploma or equivalent, with 6 months food and beverage service experience.

    Language Skills:
    Ability to read all menus and promotions.

    Reasoning Ability:
    Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Other Skills and Abilities:
    Basic knowledge of food and beverage service and the ability to deal with people. Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

    Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand for a full shift, walk 85% of the shift, bend from waist and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear.

    The employee must have the ability to write orders and carry a tray up to 50 pounds (up to 8 dinners).

    Work Environment:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must be able to withstand temperature changes from kitchen to dining room.

    FOOD RUNNER-AM/PM

    PART TIME

    The ideal candidate for this position must have excellent communication and organizational skills. Must be able to work in a fast paced environment, assist in properly serving the customer, especially ensuring that tables are set, serviced, cleared and re-set efficiently. Transport food from the kitchen to the guests’ table with accuracy and in a timely manner.

    QUALIFICATIONS
    Prior experience in a dining establishment is highly desired.

    MASSAGE THERAPIST

    FULL TIME

    We are seeking massage therapist(s) who have exceptional customer service skills that are dependable and looking for an opportunity to work in a first class, resort environment that is committed to providing the best therapeutic benefits and spa experience to our members, guests and visitors. 

    QUALIFICATIONS
    The ideal candidate must have the appropriate certifications, current license(s) for massage therapy as required by the state, county, city/town, 500 hours of massage school education, 1 year Spa experience and the ability to work flexible schedules.

    BANQUET COOK

    FULL TIME

    As a Banquet Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the Resort with the continuing effort to deliver “Championship” service and financial profitability.

    QUALIFICATIONS
     Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking. Must be able to work a flexible schedule including Weekends and Holidays.

    HOUSEKEEPING FLOOR, COTTAGE, VILLA SUPERVISOR

    FULL TIME

    Provide supervision for Housekeeping staff working in his/her assigned area; inspect rooms, cottages, villas assuring the highest degree of quality guest care is maintained at all times; resolve guest concerns. Maintain appropriate communication with related departments; train new employees and ensure to follow up with training methods with the staff.

    QUALIFICATIONS
    At least 3 years previous experience in a Housekeeping Department at a large resort or equivalent with at least 1 year as a supervisor; at least 1 year of excellent guest service experience; ability to multi task; working knowledge of cleaning equipment, supplies, and chemicals used; excellent customer services skills; ability to lead and mentor a team; interpersonal skills to deal effectively with all business contacts; professional appearance and demeanor; work varied shifts, including weekends and holidays; High School diploma or equivalent; able to effectively communicate in English, in both written and oral forms.

    HOUSEKEEPING ROOM ATTENDANT

    FULL TIME

    We are seeking full-time Housekeepers; candidates should be service minded, energetic and have the ability to work well in a team environment.  This position is responsible for cleaning and maintaining the guest rooms according to company policy and procedures at a level that meets or exceeds company standards.  Able to push, stand, stoop, bend and lift items weighing up to 25 pounds repetitively during entire shift.  Able to work a flexible schedule, including weekends and holidays, candidates can apply in person. 

    LINE COOKS

    PART TIME

    We have immediate positions available for professional, motivated line cooks who are interested in advancing their careers.  The Cook is responsible for ensuring the highest quality of culinary services for our members and guests while continuing the effort to deliver “Championship” service and financial profitability.  In addition, she/he maintains consistent food preparation and plate presentation for a la carte venues and catered events.  You will have the opportunity to work with an energetic staff in an educational kitchen environment.  Must be able to work a flexible schedule including Weekends and Holidays.