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(800) 863-2819

Employment

Consider joining our team of dedicated, hospitality-oriented professionals who have a lot of fun while providing exceptional customer service. We offer great perks to all professionals in addition to medical, dental, vision, life and short term disability. 401(k), paid time off and more to full time (non-seasonal) professionals

Choose one of three ways to apply for an open position posted below :

Applications will be accepted for current openings.

For all questions, please call (561) 227-2547.

F&B Controller / Logistics Agent

FULL TIME

Organize and maintain the purchasing, receiving and storeroom systems. The proper controls and quality are an important factor to achieve the Resort’s aggressive sales goals and profitability levels. ACCOUNTABILITY: Reports to Logistics Manager DUTIES AND RESPONSIBILITIES: • Beverage Storeroom Management: • Coordinate weekly wine, liquor, and beer purchases, ensuring compliance with liquor laws. • Maintain requisition procedures for alcoholic beverages that guarantee maximum control over Inventories. • Establish and maintain par Levels. • MUST be detail oriented / Pay close attention to detail • Inventory Management: • Schedule and conduct all month end inventories. Reconcile variances and prepare month end report for Accounting. • Maintain storerooms and Birchstreet for accuracy. • Helps monitor running food and beverage cost percentages to facilitate prompt attention to purchasing issues and procurement procedures and specifications. • Cost Control and Reporting • Strong sense of Internal Controls. Assists with periodic operational audits to discover areas of weakness in controls and devises ways to reduce pilferage and increase efficiencies. • Manages purchases and requisitions to ensure accuracy in reporting food and beverage costs across outlets. • Helps monitor running food and beverage cost percentages to facilitate prompt attention to purchasing issues and procurement procedures and specifications. • Daily and Month end reporting to the Food and Beverage Director, Executive Chef and Banquet Manager. • Food and beverage cost control is aimed to assist each department head in their job to run the operations smoothly and most economically. The report and data prepared by the Cost • Other: • Attend all F&B and related meetings to ensure all group/event needs are met. • Work daily with Accounts Payable to ensure Birchstreet is accurate and up-to-date. • Oversee procurement processes by department buyers and provide necessary training. • Shipping and receiving management. • Minimizing loss through standardization and efficient adherence to procedures with the continual application of best practices. • Manage vendors in Birchstreet Procurement System and ensure Avendra compliance. • Maintain close communications with Chef and F&B Director to achieve goals. • Performs any additional tasks or projects as requested/assigns. QUALIFICATIONS AND EDUCATION REQUIREMENTS: • High School Diploma • Experience working in a food and beverage, catering or hospitality environment. • Above average Computer Skills including intermediate to advanced Excel skills. • Experience with inventory management systems, and point-of-sale systems. • Confident and self-motivated personality. • Able to manage people and processes. • Ownership and attention to detail. • Must be able to communicate effectively in English, both verbally and through written communications. • Prefer experience in Birchstreet, Avendra, and Igilysys POS, • Ability to stand for a long period of time, stoop, bend, and lift items weighing up to 50 lbs. • Ability to work flexible schedule and weekends/holidays as required. • Exceptional guest service skills.

Private Dining Manager

FULL TIME

The Private Dining Manager's responsibility is to solicit private dining events within the hotel’s outlet space, primarily Ironwood and iDeck, by targeting the local corporate market. The Private Dining Manager will also handle any requests for small social events requesting use of the hotel’s outlet space. The Private Dining Manager will maintain strong customer relationships and work closely with the outside sales team to generate new business for the hotel outlet space. The manager will participate in event meetings and work as a team member with the sales and catering/conference staff. Additional responsibilities will include: selling and servicing events; menu planning; agenda setting; contract review; facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service; assist with special events within the outlets; F&B administrative duties as required. The Private Dining Manager will be assigned a financial goal that will be paid out on a trimester basis if the financial goals are met as outlined in the incentive plan. Qualifications: • Computer skills required: Microsoft Office – Word, Excel, Powerpoint, Outlook, Delphi, V1 / Agylysis, Opera / Micros • Refined verbal and written communication skills • 2 years in Hotel Sales and/or Event Planning • Experience in Private Dining of Restaurants / Steakhouses • A true desire to satisfy the needs of others in a fast paced environment • Multitasking skills • Negotiation skills • Ability to meet deadlines, targets • Good problem solving skills • Interpersonal skills

Bellman

FULL TIME

The Bellperson provides exceptional ‘Championship Service” to our members and their guests by providing prompt, friendly and professional services to include:Greet and assist guests with luggage upon arrival;answer inquiries and inform guests of hotel and local information; keep bell carts clean and in good repair; keep lobby and other areas free from debris.assist Valet department as needed. Additional responsibilities as directed by manager. Must be able to work a varied schedule including holidays and weekends.

 

QUALIFICATIONS
High School Diploma/GED; hospitality experience a plus. Must maintain a valid driver’s license, meeting company established driving guidelines.

Golf Course Equipment Maintenance Technician

FULL TIME

High school diploma or equivalent preferred. Working knowledge of basic electricity and hydraulics related to an irrigation system, including automatic valves and controllers and of various types of pumps and pumping systems required. Must be able to handle and use manual tools such as weed eaters, flymos, rakes, shovels, spreaders and similar tools. Must be able to walk extensively, as well as, sit or stand for extended periods of time while performing job functions. Must be able to stoop at the knees, bend at the waist, and have a complete dexterity of arms and legs to perform tasks in cramped or awkward positions. Must be able to lift up to 50lbs.Knowledge of irrigation components, processes, and equipment. Must be a detail-oriented individual and possess time management skills.

QUALIFICATIONS

High school diploma or its equivalent preferred, technical schooling and previous golf course experience a plus, must have working knowledge of golf course maintenance equipment and at least 2 years experience in inspecting, diagnosing, repairing and maintaining diesel, electric and gasoline powered automobiles, trucks, trenchers, sweepers, rollers, mowers and other mechanical equipment. 



 

Turf Technician

FULL TIME

The turf equipment technician will be responsible but not limited to all aspects of equipment maintenance including: reel grinding and maintenance, equipment diagnosis and repair, preventive maintenance of equipment, researching and purchasing of replacement parts, recording of equipment repairs and maintaining organized work environment. Efficiency and productivity are essential for success in the position while providing the mechanical expertise in maintenance and repair of golf course turf equipment.  High school diploma or its equivalent preferred, technical schooling and previous golf course experience a plus, must have working knowledge of golf course maintenance equipment and repair practices including: gasoline, diesel and electric motor repair.    

 

QUALIFICATIONS
Previous experience as head or assistant equipment technician/mechanic preferred with knowledge in gasoline and diesel engines, hydraulics, electrical trouble shooting and welding a plus. High school diploma, technical schooling a plus.

Palm Terrace Server (breakfast restaurant)

FULL TIME

Palm Terrace Breakfast Server

The Palm Terrace Breakfast Server provides efficient, courteous and quality service to all members and guest of PGA National Resort and Spa.  The Server follows the steps of service to ensure delivery of a Championship Experience. The Server exhibits strong menu knowledge is professional and gracious while enhancing the dining experience. Responsibilities include maintaining the breakfast buffet and full service a la carte menu service all while providing exemplary customer service. This is a Full Time position which includes company benefits.

 

QUALIFICATIONS

Prior serving experience; must be able to work a flexible schedule including weekends and holidays.

Banquet Server On Call

FULL TIME

PGA National Resort & Spa is currently looking for on call Banquet Servers who can provide exceptional customer service to our members and their guests by providing prompt, friendly and professional food and beverage services.  

QUALIFICATIONS
Prior banquet experience and open availability is a must!

Members Club Server

FULL TIME

Championship service is at the heart of our Members Club staff. We are seeking an experienced server to deliver a membership experience in a professional and courteous manner with a smile and positive demeanor. All members and guests are to be warmly greeted by name with a smile and eye contact.  Getting to know our members and their preferences is essential to our foundation to success as a club. As an important part of our Members Club team you will know our menu items and be able to describe in detail; accurately take drink and beverage orders; enter into our POS system; follow all opening/closing and side work duties; always following the steps of service and be a team player. Follows all company and Member Club staff policies. We offer Full Time positions with benefits and Part Time positions. 

QUALIFICATIONS

Server experience required. Private members club experience a plus. Must me customer service focused with a flexible schedule including nights, weekends and holidays. 

 

Reservations Group Coordinator

FULL TIME

We are currently in search of an enthusiastic individual to join our team here at PGA National Resort & Spa as Reservations Group Coordinator. In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, attendance at pre-convention meetings, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact.

 

QUALIFICATIONS
Qualified candidates will possess great time management and organizational skills, superior attention to detail, and has worked in a fast-paced customer service environment; high school diploma or equivalent education required; One to two years’ experience in customer service; prior hotel experience preferred, preferably in Front Office or Reservations; experience with hotel PMS/Delphi systems a plus; command of the English language both written and verbal, bilingual English/Spanish is a plus.

Room Service Server

PART TIME

This position will provide the highest quality of service to our guests during their In Room Dining experience.  Job duties include, but are not limited to: Serve food & beverage orders in a friendly, professional, and timely manner. Ensure all orders are accurate with all necessary side items that were requested. Set-up the proper dining experience in the guest's room. Have complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, serving temperature, portion size, garnish and method of presentation. Clean-up and remove In Room Dining food and supplies once meal is complete. Ensure station and In Room Dining area are clean and organized. Perform various side duties as assigned by the Supervisor and Manager. Provide “Championship” service. 

QUALIFICATIONS
 Ideal candidate should possess the following qualifications: must have one year Food & Beverage experience, previous In Room Dining experience preferred and basic knowledge of food presentation, preparation and handling.

Spa Nail Technician

PART TIME

The Nail Technician  ensures a superior client experience by providing manicure and pedicure services, fills tips and paraffin treatments.  Establish a client base by staying in contact with new and repeat customers because you know what they like, what they need, and when they need it, assist members/guest, new customers and do whatever you can to deliver the “Championship” experience. 

QUALIFICATIONS
Excellent customer service skills, engaging, motivated, attention to detail on customer needs.  Must be able to work various hours including weekends. Must be a team player and work well with others. Have the ability to perform natural nails services or artificial enhancements.  Must have a current Florida State Nail Technician License. 1 year of previous nail technician experience.

Room Service Cashier

FULL TIME

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience an exemplary in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely, accurate “Championship Service”. 

QUALIFICATIONS
Must deliver excellent customer service, ability and willingness to work a varied work schedule including nights, holidays and weekends; Ability to communicate clearly with guests and co-workers in English both verbally and in writing; Working knowledge of computers and telephone systems; Previous customer service experience preferred; Previous cashiering experience preferred; Knowledge of Micros point-of-sale technology preferred 

Food and Beverage Outlet Manager

FULL TIME

The Food & Beverage Outlet Manager is responsible for directing and organizing the activities and services of the resorts multiple food and beverage outlets (restaurants, lounge, room service, pool bar, etc.) in the resorts continuing effort to deliver “Championship” guest service, while working closely with the Director of Food and Beverage, the Director of Restaurants and other resort departments.
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service, proven leadership skills, and a strong food and beverage knowledge. Additional responsibilities include: 
•    Assist with the Develop and implementation of creative strategies for revenue enhancement and cost containment, labor controls, etc.
•    Assist in the development and recommendations of the budget, marketing plans and objectives.  Manage within those approved plans.
•    Responsible for maintaining a high energy, positive, professional appearance.
•    Plan, coordinate & manage special events and holiday functions.
•    Ability to take the initiative to run the outlets as a free standing entity.
•    Ensure effective hiring, training, development, promotion and continuous reinforcement of all staff.
•    Lead and coach the team towards achieving “Championship” guest service and employee satisfaction results.
•    Full understanding of Associate engagement and accountability.
 

QUALIFICATIONS

•       Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule.
•       A true desire to understand and anticipate the needs of others in a fast paced multi-Outlet environment.
•       Refined verbal and written communication skills.
•       Must be proficient in Microsoft office products; a working knowledge of point of sale systems (Micros).
•       Should be extremely detail oriented and organized.
•       Possess proven leadership skills.
•       Possess strong food and beverage knowledge.  Beverage knowledge should include wine, spirits and beer.
•       Hotel experience with operating multiple Outlets and Bars a plus.

Security Agent including split shift

FULL TIME

The Security Agent at PGA National Resort & Spa patrols all areas of the property periodically, buildings and grounds of the Resort. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist members, guests and employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Security shift summary/daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Reports to the Director of Security.

QUALIFICATIONS
Two or three years of previous security, military or law enforcement experience is required. These positions schedules will vary between 3pm - 11:30pm, 7am - 3pm and 11am - 7pm.

GOLF MAINTENANCE EQUIPMENT TECHNICIAN

FULL TIME

Maintain quality mowing of greens, tees, fairways and roughs in the priority.
Maintain in good working order all tools and equipment used to maintain the grounds of the golf course(s) at the facility.
Repair diesel, gas and electric powered equipment with direct mechanical, belt, and hydraulic drive as instructed by Supervisor.
Sharpen all reel and rotary mowers as required.
Follow a preventive maintenance program on all equipment.
Perform minor welding and fabrication work as instructed by Supervisor.
Perform shop area maintenance. Follow the clean-as-you-go policy; ensure that all work areas are broom clean at end of each job and at end of the work day.
Periodically check equipment performance in the field as directed by Supervisor.
Periodically operate all equipment to check performance.
Working Knowledge of the general operation of gasoline, diesel and electric powered equipment, the proper methods of servicing golf course equipment, and the repair and adjustment of power mowing equipment.
Working knowledge of the hazards and safety precautions of the profession.
Ability to lift and move heavy objects.
Ability to work in a variety of weather conditions while repairing equipment.
Ability to understand and follow oral and written direction.
Mechanical ability; ability to use common mechanical tools properly.
Ability to maintain cooperative working relationships with other employees and Resort Guests.
Maintain a clean, safe work environment.
Assist in maintaining a clean and well-organized parts inventory room.
Adhering to the proper recycling and/or disposal rules for various fluids and materials (antifreeze, oil filters, etc.).
Service equipment as instructed by Supervisor.
Each employee is expected to carry out all reasonable requests by management which the employees are capable of performing.

QUALIFICATIONS

The Golf Resort operates seven days per week, with flexible hours per day. I am aware that business demands may make it necessary to change my accustomed shift. I am also aware that the number
of my scheduled hours may fluctuate with business levels.

Banquet Captain

FULL TIME

Responsible for the proper table service along with the proper table arrangements to execute a stellar event for guests from the beginning to the end. Supervise and direct banquet servers and indirectly supervise banquet bartenders and setup house personnel by handling any questions the banquet servers may have regarding a particular function, any questions pertaining to meeting rooms and set up house personnel may have and conducting pre-meal / post-meal meeting with wait staff. Check on all assigned meeting and banquet rooms for proper table arrangements and settings, general room cleanliness and presentation, and ensure all equipment is in order. Ensure sign in / sign out sheets, Banquet checks, and all other reports are properly filled and submitted for their assigned functions.

QUALIFICATIONS

Minimum two years experience as wait staff and one year as a Captain or Maitre d’ in a hotel or restaurant required.
Full time. Days and hours vary, flexible as needed. Weekends & holidays required.

FRONT DESK AGENT days and overnight

FULL TIME

Greet all guests upon arrival with a warm welcome.
Assist guests with check in, obtaining all the required information and establishing a form of payment.
Be able to correct problems with guest or co-workers in a diplomatic and timely manner.
Give the guest undivided attention while handling information/requests.
Promote all hotel functions and facilities.
Assist guest to understand their folios upon check out.
Be able to charge the correct guest the right amount for using our services.
Be able to use computer for guest check in/out and other daily task.
Be able to give the correct type of room that is requested by the guest.
Inform incoming guests on the following, while checking them to their room: hotel amenities, room amenities/location/views, hours of operation for spa, health & racquet, pro-shop, and restaurants, location of vending/ice machines, golf/spa packages (if the guest is using it).
Be able to accommodate guest needs if the resort is sold out of rooms.
Cash handling experience is an asset.
Deposit all monies taken in during your shift according to the procedures.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.
Be able to maintain enough supplies at the desk for the day’s use
Be able to work flexible hours
Submit all lost and found articles accompanied by a Lost and Found report.
Be able to communicate with other departments when discrepancy.
Be able to make reservations correctly when the reservations department is closed.
Be able to answer the phone according to the procedures.
Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.
Provide other assistance to guests as necessary to ensure the highest quality of service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2 years of college, previous front desk/guest service experience is a plus.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

HAIRSTYLIST

PART TIME

Stylists at PGA National Resort & Spa provide guests with excellent service providing the full range of hair care services offered by the salon, such as cutting, styling, coloring, washing and perming hair. The Spa endeavors to provide every guest with a great experience every time they visit by providing quality consultations and exceptional service.

QUALIFICATIONS

Current cosmetology or barber license as required by state/provincial regulations; ability to work a flexible schedule, including weekends; ability to provide exceptional guest service, understanding the guest’s needs, providing quality consultations and performing services requested in a competent, efficient and professional manner; ability to perform administrative tasks such as completing transactions on the computerized register, performing close-out procedures and light housekeeping duties

Resort Sales Consultant

FULL TIME

Resort Sales Consultants, working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort & Spa offerings. Our Resort Sales Consultants answer guest inquiries regarding various resort amenities-guest rooms, dining, spa services, and golf tee times. Additionally, the Resort Sales Consultant has the opportunity to participate in an incentive plan.

HOST/HOSTESS IRONWOOD Steak and Seafood Restaurant

FULL TIME

The Host/Hostess will deliver an exceptional service experiences to our guests with a friendly demeanor at our signature Ironwood Steak and Seafood restaurant while always providing a warm welcome and a fond farewell while using the guest’s name.  The host/hostess will seat guests in a timely manner; handle guests special requests; keeps floor plan information in mind as well as the seating rotation. 

QUALIFICATIONS
Prior experience as a host/hostess necessary. Must be polished and professional. Must be able to work a varied schedule including nights, weekends and holidays. This is a full time position with medical, dental,vison and 401K benefits. 

BANQUET SET UP 3RD SHIFT

FULL TIME

Set up all meeting rooms to the specifications of the guest.  This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance-floors, etc., from storage area to meeting rooms.

Bartender (Wave & iBar, Members Club)

FULL TIME

The Bartender is responsible for providing the highest quality of beverage production and service to our Members and guests by delivering quality beverages and service, while adhering to maintenance of the bar, bar service areas and related storerooms in a neat, organized and secure manner.  Continually follows the proper procedures for stocking, cleaning and ensuring opening/closing duties are performed for bar readiness at all times. 

QUALIFICATIONS
Previous bar tending experience required.  A working knowledge of bar related beverages, spirits, wine and beer.  A working knowledge of the most common cocktails, mixed drinks and specialty drinks.

FOOD RUNNER-AM/PM

PART TIME

The ideal candidate for this position must have excellent communication and organizational skills. Must be able to work in a fast paced environment, assist in properly serving the customer, especially ensuring that tables are set, serviced, cleared and re-set efficiently. Transport food from the kitchen to the guests’ table with accuracy and in a timely manner.

QUALIFICATIONS
Prior experience in a dining establishment is highly desired.

MASSAGE THERAPIST

FULL TIME

We are seeking massage therapist(s) who have exceptional customer service skills that are dependable and looking for an opportunity to work in a first class, resort environment that is committed to providing the best therapeutic benefits and spa experience to our members, guests and visitors. 

QUALIFICATIONS
The ideal candidate must have the appropriate certifications, current license(s) for massage therapy as required by the state, county, city/town, 500 hours of massage school education, 1 year Spa experience and the ability to work flexible schedules.

BANQUET COOK

FULL TIME

As a Banquet Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the Resort with the continuing effort to deliver “Championship” service and financial profitability.

QUALIFICATIONS
 Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking. Must be able to work a flexible schedule including Weekends and Holidays.

HOUSEKEEPING FLOOR, COTTAGE, VILLA SUPERVISOR

FULL TIME

Provide supervision for Housekeeping staff working in his/her assigned area; inspect rooms, cottages, villas assuring the highest degree of quality guest care is maintained at all times; resolve guest concerns. Maintain appropriate communication with related departments; train new employees and ensure to follow up with training methods with the staff.

QUALIFICATIONS
At least 3 years previous experience in a Housekeeping Department at a large resort or equivalent with at least 1 year as a supervisor; at least 1 year of excellent guest service experience; ability to multi task; working knowledge of cleaning equipment, supplies, and chemicals used; excellent customer services skills; ability to lead and mentor a team; interpersonal skills to deal effectively with all business contacts; professional appearance and demeanor; work varied shifts, including weekends and holidays; High School diploma or equivalent; able to effectively communicate in English, in both written and oral forms.

HOUSEKEEPING ROOM ATTENDANT

FULL TIME

We are seeking full-time Housekeepers; candidates should be service minded, energetic and have the ability to work well in a team environment.  This position is responsible for cleaning and maintaining the guest rooms according to company policy and procedures at a level that meets or exceeds company standards.  Able to push, stand, stoop, bend and lift items weighing up to 25 pounds repetitively during entire shift.  Able to work a flexible schedule, including weekends and holidays, candidates can apply in person. 

LINE COOKS

PART TIME

We have immediate positions available for professional, motivated line cooks who are interested in advancing their careers.  The Cook is responsible for ensuring the highest quality of culinary services for our members and guests while continuing the effort to deliver “Championship” service and financial profitability.  In addition, she/he maintains consistent food preparation and plate presentation for a la carte venues and catered events.  You will have the opportunity to work with an energetic staff in an educational kitchen environment.  Must be able to work a flexible schedule including Weekends and Holidays.