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Employment

Consider joining our team of dedicated, hospitality-oriented professionals who have a lot of fun while providing exceptional customer service. We offer great perks to all professionals in addition to medical, dental, vision, life and short term disability. 401(k), paid time off and more to full time (non-seasonal) professionals

Apply for an open position posted below in person Monday - Friday 9 a.m. - 4 p.m. or download and complete an employment application form and email to jobs@pgaresort.com. You may also attach a resume; however, the employment application form must accompany your resume in order to be considered.

Applications will be accepted for current openings.

For all questions, please call (561) 227-2547.

PBX Operator

full time

At PGA National Resort & Spa we provide top notch “Championship” customer service for our members/guests.  The PBX Operator provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. This position also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Ideal candidate will have at least one year of experience in a similar role.  Computer proficiency; knowledge of Microsoft Office applications and ability to perform data entry.   Strong communication skills a must.

Golf Course Turf Equipment Mechanic

full time

The turf equipment mechanic will be responsible but not limited to all aspects of equipment maintenance including: reel grinding and maintenance, equipment diagnosis and repair, preventive maintenance of equipment, researching and purchasing of replacement parts, recording of equipment repairs and maintaining organized work environment. Efficiency and productivity are essential for success in the position while providing the mechanical expertise in maintenance and repair of golf course turf equipment.  High school diploma or its equivalent preferred, technical schooling and previous golf course experience a plus, must have working knowledge of golf course maintenance equipment and repair practices including: gasoline, diesel and electric motor repair.    

Bagroom/Range Attendant

full time

Assist the Professional Staff in the daily operation of the Bag room, greeting golfers, storage and cleaning of golf clubs and golf bags, golf cart staging and cleaning, driving range operations and on-course assistance to golfers during regular and tournament play.

Line Cooks

part time

We have immediate positions available for professional, motivated line cooks who are interested in advancing their careers.  The Cook is responsible for ensuring the highest quality of culinary services for our members and guests while continuing the effort to deliver “Championship” service and financial profitability.  In addition, she/he maintains consistent food preparation and plate presentation for a la carte venues and catered events.  You will have the opportunity to work with an energetic staff in an educational kitchen environment.  Must be able to work a flexible schedule including Weekends and Holidays. 

 

Pro Shop Attendant

full time

The entry level position of Pro Shop Attendant will allow a great opportunity to gain knowledge in all facets of the golf industry; a desire to be part of a dynamic team environment with exceptional member and resort guest customer service skills is a must. Will assist with the member and resort check-in, starting times and merchandising. May also have the opportunity to assist with tournament operations and group member functions.  The ideal candidate must be friendly, energetic and available to assist members and resort guests with any and all their needs.  Knowledge about the game of golf preferred.

Housekeeping Room Attendant

full time

We are seeking full-time Housekeepers; candidates should be service minded, energetic and have the ability to work well in a team environment.  This position is responsible for cleaning and maintaining the guest rooms according to company policy and procedures at a level that meets or exceeds company standards.  Able to push, stand, stoop, bend and lift items weighing up to 25 pounds repetitively during entire shift.  Able to work a flexible schedule, including weekends and holidays, candidates can apply in person. 

Housekeeping Floor, Cottage, Villa Supervisor

full time

Provide supervision for Housekeeping staff working in his/her assigned area; inspect rooms, cottages, villas assuring the highest degree of quality guest care is maintained at all times; resolve guest concerns. Maintain appropriate communication with related departments; train new employees and ensure to follow up with training methods with the staff.

Required:

At least 3 years previous experience in a Housekeeping Department at a large resort or equivalent with at least 1 year as a supervisor; at least 1 year of excellent guest service experience; ability to multi task; working knowledge of cleaning equipment, supplies, and chemicals used; excellent customer services skills; ability to lead and mentor a team; interpersonal skills to deal effectively with all business contacts; professional appearance and demeanor; work varied shifts, including weekends and holidays; High School diploma or equivalent; able to effectively communicate in English, in both written and oral forms.

Assistant Director of Finance

full time

Great opportunity for a hands-on leader that has an operational and entrepreneurial mindset that can recognize opportunities for excellence, and has the technical strength and detail to facilitate execution of solution and drive bottom line results. The individual should have strong analytical problem solving skills and excel muscle that can make an impact on the day to day accomplishments of the department.

This position is responsible for the oversight of the Members Club, Golf Operations, Retail, and Sports and Racquet Club general ledger operations and will manage the monthly closing process and related reconciliations to ensure proper fiscal management, timely and accurate reporting and analysis for the property.

Qualifications: 

Accounting degree preferred; at least 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description; Experience in the luxury hotel/resort industry is preferred; Experience supervising Accounting staff members; Prior MICROS, Opera, Active/Open Course expertise desired; Must be an advanced user of Microsoft Excel; Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds; Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line; Clear concise written and verbal communication skills in English; Must have excellent organizational, administrative and problem-solving skills

 

Catering Sales Manager

full time

The Catering Manager will be responsible for developing market segments and soliciting new customers to purchase food and beverage and utilize event facilities in the Resort’s continuing effort to deliver "Championship" guest service.

Specific responsibilities performed are: solicit new customer relationships while maintaining existing relationships, conduct external sales presentations to groups and prospective customers to solicit, explain, negotiate and secure group and local catering business, conduct property tours and participate in trade shows, industry and community events to promote facilities and services, negotiate services and prices to maximize revenue and profitability.

Minimum 3+ years catering sales experience required preferably in a resort setting but not necessary; knowledgeable in Social and Corporate Event sales along with strong food & beverage background a must; experience with Delphi system or similar system required. Proficient in all Microsoft programs (Word, Excel, and Outlook). Detail oriented, able to articulate clearly and fluently and strong communication skills required.

Ability to travel when needed although limited.

Overnight Front Desk Agent

full time

The Front Desk Agent is “guest service central” in the Resort. The Agents provide check-in and check-out services, Hotel information services, service recovery when necessary, internal and external telephone services, and a wide array of other Hospitality oriented guest services.   Some desired qualifications of the Front Desk Agent position include people who like helping people and a "can-do" attitude is a necessity, credit card and cash handling experience is an asset and the ability to communicate and work well with other departments and fellow employees.  Strong customer service skills needed for this position; prior hotel/resort experience preferred; computer skills required; must be able to work a flexible schedule including Weekends and Holidays.

Massage Therapist

seasonal

We are seeking massage therapist(s) who have exceptional customer service skills that are dependable and looking for an opportunity to work in a first class, resort environment that is committed to providing the best therapeutic benefits and spa experience to our members, guests and visitors. The ideal candidate must have the appropriate certifications, current license(s) for massage therapy as required by the state, county, city/town, 500 hours of massage school education, 1 year Spa experience and the ability to work flexible schedules.

Food Runner-AM/PM

part time

The ideal candidate for this position must have excellent communication and organizational skills. Must be able to work in a fast paced environment, assist in properly serving the customer, especially ensuring that tables are set, serviced, cleared and re-set efficiently. Transport food from the kitchen to the guests’ table with accuracy and in a timely manner.   Prior experience in a dining establishment is highly desired.

Conference Services Manager

full time

The Conference Services Manager is responsible for discussing and coordinating all details of a conference with the client and communicates this information through respective Resort department heads. The fundamental requirements are thorough knowledge of Resort Food and Beverage Operations, effective management, leadership, organizational and communication skills, actively prospects and solicits new contracts and business opportunities for meetings while consistently participating in the re-booking of repeat business by having a track record of long term client relationships, team player attitude and guest relations skills. The position reports to the Director of Conference Services.

Job Requirements:

Must have a minimum of 3-5 years’ experience in catering sales, or conference services, preferably in a convention Resort/Hotel 

Flexible work hours to include weekend and holidays; Associates Degree or Bachelor’s in Hospitality or Business field a plus; excellent communication skills in all aspects: verbal, written and non-verbal; strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook.

Golf Tee Times Reservations

full time

As a member of the Golf Operations team, the Golf Tee Times Reservations Agent must be energetic, friendly and well-spoken.  Primary responsibilities are to book golf tee times and billing information.  The ideal candidate will have superior customer service skills, ability to interact with guests as well as fellow employees and be a team player. The knowledge of the game of golf and the rules that apply is preferred; requires strong organizational skills and must be able to work independently.  Must be willing to work a variety of day and weekend shifts.

Splash Retail Sales Attendant

full time

The Splash Retail Sales Attendant will work closely with all of the resort departments to gain knowledge in all facets of the resort/golf industry but particularly with the Retail Shops to ensure we provide a diligent yet charismatic first impression as we greet and assist our guests during their retail experience. The candidate must have a desire to be part of a dynamic team environment with exceptional member and resort guest customer service skills.

Requirements: 
Minimum of 2 years customer service experience is required in a luxury environment. Candidates must have strong communication skills, exceptional attention to detail, be self-motivated, have the ability to suggest upsell retail items effectively, and be dependable. Previous retail/selling experience preferred. High school diploma or equivalent required. Excellent Hospitality skills. 

Membership Sales Manager

full time

PGA National Resort & Spa currently has an opportunity for a Membership Sales Manager to join our team.  This individual will have the responsibility and accountability for the growth and retention of revenue focusing in the area of Membership.   He/She is responsible for the development, deployment and implementation of the Club’s marketing and sales objectives, programs, market research, budgets, promotion and public relations as approved and directed by the Membership Director.  The ideal candidate will be a seasoned Membership Sales person with a minimum of 3 years in Membership Sales specifically; responsible for interaction and communication with members and prospects with regard to membership sales, programming and will be responsible to represent the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective members.

Spa Nail Technician

full time

The Nail Technician at PGA National Resort & Spa ensures a superior client experience by providing manicure and pedicure services, fills tips and paraffin treatments.  You will provide professional nail services while providing a service of beauty in a professional manner, establish clientele fan base by staying in contact with new and repeat customers because you know what they like, what they need, and when they need it, assist members/guest, new customers and do whatever you can to deliver the “Championship” experience.  You must be engaging, motivated, excellent customer service skills and you have attention to detail on customer needs.   Must be able to work various hours including weekends. Must be a team player and work well with others. Must have the ability to perform natural nails services or artificial enhancements.  Must have a current Florida State Nail Technician License.

Cocktail Server/Server

part time

Responsible for providing prompt, efficient, courteous, professional food and beverage service.  Thorough knowledge of food terminology, food service techniques and sanitation standards, pre-meal set up and post meal clean up.    Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.  

Bell Staff

full time

Transport guest luggage to/from guest rooms; knowledge of all hotel services and amenities.  Responsible for attending to immediate needs of each guest upon arrival.  Ensure follow through on each guests request throughout their stay. Must have customer service experience.

Spa Group Sales Manager

full time

PGA National Resort & Spa fosters a creative, entrepreneurial and energetic work environment. The Spa Sales Manager is responsible for increasing business through inside and outside sales calls, telephone solicitation, site visits and written communication. Responsibilities include developing, maintaining and qualifying accounts.

Requirements:

Must have previous strong and proven result-oriented Sales and Spa background
Must be aggressive and self-motivated to succeed.
Maximize the profitability of the Resort Spa through creative and selective selling.

Social Media Marketing Coordinator

full time

The Social Media Marketing Coordinator will employ internal business units to ensure that Resort initiatives include social tags and engage our key audiences and help to attract new customers. He or she will help create and execute a focused and penetrating social media marketing strategy that makes use of traditional and emerging social media channels and will also be a critical contributor to extending the reach of the company with key constituents, including employees and guests. As a marketing coordinator, responsibilities include assisting and helping to develop, plan and execute marketing strategies. Work in conjunction with Sales, Marketing, Catering and Public Relations and with all major business units within the Resort.

Requirements

Strong writing skills, Excel, PowerPoint and the ability to multi task are required.  Must actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.; have an understanding of popular social networks – design, functionality, users; proficiency in social listening tools; strong working knowledge of HTML and Photoshop and/or Adobe Illustrator, Graphic Skills highly preferred.

Shampoo/Hair Assistant

seasonal

As a shampoo assistant you will set the stage for an inviting and pampering Salon experience! Must have a passion for people!  Exceptional customer service skills and outgoing personality.

Director of IT

full time

The Director of IT’s primary function will be to ensure that the Resort’s technology assets are functioning efficiently, effectively and are properly protected through the daily management of the IT Department and all of its resources.  In addition, the Director of IT will accomplish the responsibilities as outlined below.

The Director of IT will be responsible for coordinating end-user support including administration, security, installation, configuration, and troubleshooting of hardware and software.   This will include developing and maintaining documentation for operation of the hardware infrastructure and software licensing.  In addition the Director of IT will be expected to make recommendations for improvements and enhancements to existing systems. The Director of IT will also work on assigned projects related to property systems, and manage hardware and software vendors.  The Director of IT will be actively involved in budgeting and planning support for guest and group technology issues in all public space, guest and meeting rooms required.

The Director of IT will be available to provide after-hours error resolution for property systems as needed.  This will include being on call for after hour issue resolution. 

JOB REQUIREMENTS

Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required; Experience in a Hotel networked computer environment; Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred; Experienced with: Microsoft software, Opera, Micros, Active/Open Course; Excellent oral and written communications skills required; Strong analytical and problem-solving skills; Knowledge of wireless (Wi-Fi) systems; Minimum two years previous Hotel or Resort experience desired; Must be able to work flexible days/hours –on-call duty is required.

Pool Attendant

part time

As a Pool Attendant, you ensure our members/guests enjoy an optimal experience while utilizing the pool facilities; you would be responsible for providing excellent customer service to our members/guests while facilitating and maintaining consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.  We are looking for people that take pride in their work and enjoy being part of a team. 

Requirements:  6 months minimum customer service experience; ability to work a flexible schedule, including nights and weekends; ability to bend, stoop, walk and lift/push/pull up to 50lbs; must be detail oriented, have high standards and able to work independently; previous experience working in a similar resort setting preferred

Director of Banquets

full time

PGA National Resort & Spa, boasting 90 holes of championship golf, this luxurious resort and spa is nestled in the heart of the prestigious Palm Beach Gardens, Florida community, and provides unrivaled facilities and first-class services.

This position is responsible for managing all operations related to the delivery of superlative banquet/group food service, to include planning, organizing, directing and coordinating all banquet, service-related activities, to ensure efficient operation of the department and that a quality product which exceeds guest expectations and Resort standards is delivered in a friendly, professional manner.  You will be responsible for staffing, training, scheduling employees and for managing the financial performance of the Banquets Department.

Requirements 

* Five to Seven years progressive management experience in large luxury, Resorts or Convention Center Banquet Operations
* Proficient in Micros, Delphi is a plus
* Effective management, leadership, organizational and communication skills
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the event management, food and beverage, sales and marketing, or related professional area. 

Bartender (Wave)

part time

The Bartender is responsible for providing the highest quality of beverage production and service to our Members and guests by delivering quality beverages and service, while adhering to maintenance of the bar, bar service areas and related storerooms in a neat, organized and secure manner.  Continually follows the proper procedures for stocking, cleaning and ensuring opening/closing duties are performed for bar readiness at all times.  Previous bartending experience required.  A working knowledge of bar related beverages, spirits, wine and beer.  A working knowledge of the most common cocktails, mixed drinks and specialty drinks.

Golf Course Irrigation Technician

full time

The Irrigation Technician, under the Golf Course Superintendent or Assistant Golf Course Superintendent, is responsible for the programming, operation and maintenance of the golf course irrigation system(s).   The irrigation specialist is required to report any irregularities in course turf quality to the superintendent or assistant superintendent.

Qualifications

 2 to 3 years’ experience in irrigation industry required; working knowledge of basic electricity and hydraulics related to an irrigation system, including automatic valves and controllers, and working knowledge of various types of pumps and pumping system; understanding of agronomy, turf grass science and the rules of golf; knowledge of tools, methods and materials used in grounds and landscape area maintenance work; ability to follow oral and written directions; possession of a valid driver’s license.

Director of Golf Sales

full time

Increase group room and golf revenue by increasing production of existing accounts as well as developing new accounts. Build profitable business for the Resort while staying within the Resorts booking guidelines. Meet established sales objectives on a monthly, quarterly and yearly basis as outlined in the Marketing Plan, as well as carry out necessary job functions that may not be directly related to group room nights sold. Reports to Director of Group Sales.

Qualifications

Bachelor’s degree in sales, marketing or hospitality management preferred; minimum 5 years proven Hotel/Resort sales experience, golf experience/knowledge is a plus; successful history in delivering sales success; superior communication, negotiation, and customer service skills; able to work in a dynamic and fluid team environment; relentlessly focused on a great customer experience; accountable for results; advanced knowledge of sales/hospitality principles, and experience working with international and domestic wholesalers.

Laundry Manager

full time

It is the primary responsibility of the Laundry Manager to oversee the daily operations of the Laundry department. The Manager also oversees the overall maintenance and upkeep of all laundry machinery and equipment. All duties are to be performed in accordance with property and Resorts policies, practices and procedures.  Supervises, trains and coordinates the activities of all Laundry personnel; inspects work performed to ensure it meets specifications and established standards; takes corrective action as appropriate.  Works with external vendors to ensure all chemicals and formula are pumped correctly and meet expectations. Checks and maintains all machinery and equipment to ensure that it is in working order. Oversees linen inventory and monitor par stocks.  Approves various administrative tasks and requests, including work schedules and time-off, performance feedback, and makes recommendations for disciplinary action.  Performs other job related duties as assigned.

Required Criteria:

Resort/Hotel experience; High school diploma or equivalent; Minimum of 3 years' experience in a managerial role; Minimum of 2 years' experience as Laundry Manager; Strong knowledge of Microsoft office products; Good organizational skills; Excellent English communication (verbal & written); Excellent knowledge of housekeeping chemicals; Trained and proficient in handling machinery; Responsible for Stock and inventories; Linen and fabric knowledge

Golf Sales Manager

full time

Increase group room and golf revenue by increasing production of existing accounts as well as developing new accounts. Build profitable business for the Resort while staying within the Resorts booking guidelines. Meet established sales objectives on a monthly, quarterly and yearly basis as outlined in the Marketing Plan, as well as carry out necessary job functions that may not be directly related to group room nights sold. Reports to Director of Golf Sales.

Qualifications

Bachelor’s degree in sales, marketing or hospitality management preferred; minimum 3 to 5 years proven Hotel/Resort sales experience, golf experience/knowledge is a plus; successful history in delivering sales success; superior communication, negotiation, and customer service skills; able to work in a dynamic and fluid team environment; relentlessly focused on a great customer experience; accountable for results; advanced knowledge of sales/hospitality principles, and experience working with international and domestic wholesalers.

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