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Employment

If you are in search of a challenging and exciting job opportunity in an enjoyable environment, PGA National Resort & Spa is the place for you. We offer health, dental and life insurance as well as discounts at our food & beverage outlets, spa & pro shop, and complimentary golf & health & racquet privileges. In addition, we have an employee meal program, employee referral program, tuition reimbursement and much, much more!

To apply to any of our open positions listed below, please download and complete an employment application form and email to our Personnel Department at jobs@pgaresort.com, or send via fax to (561) 625-6204. You may also attach a resume, however the employment application form must be submitted to be considered.

Applications are accepted only for positions that are currently available.

For all questions, please call (561) 227-2547.

Golf Shop Attendant

full time

Summary:  The entry level position of Golf Shop Attendant will allow a great opportunity to gain knowledge in all facets of the golf industry, a desire to be part of a dynamic team environment with exceptional member and resort guest customer service skills is a must. Will assist with the member and resort check-in, starting times and merchandising. May also have the opportunity to assist with tournament operations and group member functions. Must be positive, energetic and available to assist members and resort guests with any and all their needs.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Work at the counter handling counters activities, including golfer check-in and collection of fees.
  • Perform selling and merchandising to assist in the daily operation of the merchandising in a manner to maximize services and profitability to enhance the company’s image
  • Perform golfer check-in, customer service, selling, telephone, and cashier duties as required.
  • Responsible for creative and effective merchandise displays.
  • Assist golf staff with proper collection of golf fees, tournament organization and administration and daily rescore keeping.
  • Comply with the company’s grooming and uniform policies.

Laundry Supervisor

full time

Duties and Responsibilities:

  1. Developing and putting into operation the current system and technical advancement in the field of Laundry operations.  
  2. Formulating washing formula for stained loads.  
  3. Ensuring the washing of linen and uniform as per standard.
  4. Maintenance and upkeep of all laundry equipment.
  5. Co-ordinating with the Engineering Department about their routine maintenance of the equipment.
  6. Preparing Annual Laundry Budget.
  7. Develop new methods for increasing laundry efficiency.
  8. Coordinate with the maintenance team for outstanding repairs of machinery.
  9. Overall controlling and supervision of the Department.
  10. Training and coordination with supporting Departments.
  11. Record and monitor laundry cost.
  12. Make reports and recommendations when required.

Spa Front Desk

full time

Summary: To interact with and greet arriving clients while providing a personal, instinctive and renewing welcome experience. This position will facilitate the flow of the clients during their arrival by assessing the client’s needs and offering a relaxed check-in. This individual will greet all Spa clients, book all services as needed, accurately handle transactions and billing, and continually analyze and improve upon the arrival experience. Reports to the Director of Spa and all Spa Managers.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Greet all guests promptly and in a courteous manner
  • Handle all calls promptly and courteously providing accurate information
  • Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
  • Post all charges following accurate accounting procedures
  • Run closing reports and balance bank at the end of your shift
  • Sell all Spa and Salon retail products and assist with monthly inventory
  • Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
  • Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
  • Insure that Guests with groups are billed accordingly
  • Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
  • Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
  • Maintain accurate record of Gift Certificate Sales
  • Keep Front Desk well stocked and neat and clean at all times
  • Review and keep up to date on all departmental and relevant resort memos
  • Deliver messages as required
  • Perform other duties as assigned by manager

General Manager-Ironwood Steak and Seafood and iBar in PGA National Resort and Spa

full time

Summary of Responsibilities:

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

* Oversee the day to day operations of nightly Food & Beverage Departments
* Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
* Participate in annual budget process
* Assist and guide the Food & Beverage department to achieve their financial and operational targets
* Participate in weekly and monthly forecasting
* Execute the delivery of all Food & Beverage promotions, sales events and new menus; creating a destination of choice for both hotel and external guest
* Establish and fully oversee annual operations requirements - china, glass, silver , linen and uniform requirements
* Monitor control of food, beverage, labor and operating expenses
* Adhere to the annual budget and administer it in a fiscally responsible manner
* Develop and coach staff  

Requirements:

  • Available to work a flexible schedule including evenings, holidays and weekend work
    * 3-5 years experience in Food & Beverage Senior Management role in a Resort.
    * Previously demonstrated leadership skills which support an environment of interdepartmental teamwork and exceptional customer service
    * Success in mentoring and developing colleagues for career growth
    * Strong interpersonal & problem solving skill set required
    * Ability to work well, under pressure in a fast paced environment
    * Strong culinary and wine knowledge is an asset


* Ability to analyze data and trends and create strategies for improvement
* Innovative, creative and willing to take risks
* Proven ability to impact financial business results
* Degree in Hotel/Restaurant Management or related discipline a strong asset
* Outstanding knowledge of F&B product, fine dining service and high end service levels
* Ability to focus attention on guest needs, remaining calm and courteous at all times. 

Assistant Superintendant Golf Maintenance

full time

Responsible to keep and maintain golf courses to the standards set by PGA National Golf Club.
Sets up daily work schedules and supervises work.
Ensures maintenance of equipment and proper instruction for usage.
Ensures the planting and watering of grass, flowers, trees and shrubs.
Responsible for the record keeping of chemicals and fertilizers, inventories usage and man hours.
Ensures the fertilization of all turf areas, trees, plants, shrubs and hedge material. Interprets policies to workers and enforces safety regulations.
Initiates changes in working conditions and use of equipment to increase efficiency of work crew.
Ensures that employees are taught safety procedures on equipment, chemicals and fertilizers.
Directly supervises employees in the PGA Golf Maintenance Department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Agronomy, Horticulture or Turf Grass Management Degree required and a minimum one (1) year management experience preferred.

Assistant Spa Manager

full time

Summary:   Responsible for all aspects of the daily operation of Spa Boutique and associated retail outlets.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Greet all guests promptly and in a courteous manner
  • Merchandise and display all spa products through retail displays including windows, counters and retail space
  • Purchasing of all Spa merchandise to include clothing, spa products, accessories and gift items
  • Design product presentations for retail sales and client amenities
  • Recommend new merchandise for boutique
  • Control of all inventory to include daily sales reports, month-end inventory counts, reports and controls
  • Run closing reports and balance bank at end of shift
  • Maintain accurate records of all mail order sales
  • Collect payment for Boutique items and post all charges following accounting procedures
  • Develop good customer relations and repeat sales
  • Hire, train and supervise Boutique Sales Clerks
  • Evaluate performance on a regular basis, discipline staff as required
  • Maintain current product knowledge manuals for training of sales and support staff
  • Present training seminars on Spa products
  • Assist with marketing and sales promotions

PM Housekeeping Supervisor

full time

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Responsible for checking VIP’s on a daily basis.
  • Inspects 75 to 100 guest rooms daily.
  • Inspects public areas – hallways, stairways, back landings, closets, room attendant carts and vendor machines.
  • Monitors the work performance of Room Attendants, Housemen, Shampoo Men and Window Cleaners in his/her area.
  • Responsible for reporting general maintenance in designated areas.
  • Ensures safety procedures are being followed.
  • Must be able to work in different departments, such as Laundry, Cottages and public areas.
  • Maintains the highest quality standards to ensure a clean, attractive and safe environment.
  • Motivates staff using the Housekeeping team concept, stimulating within all employees a friendly and cheerful attitude with guests and other employees.
  • Trains new employees and ensures follow up with training methods with the staff he/she is supervising.
  • Maintains and motivates PGA National Resort & Spa’s standards for grooming.

 

CREDIT MANAGER

full time
  • Manage AR staff
  • Approve credit applications
  • Interact with the Sales Department to communicate credit decisions
  • Resolve credit issues with customers
  • Prepare Aging Reports for Director of Finance
  • Run quarterly credit meetings
  • Post payments daily
  • Make collection calls daily
  • Track and collect deposits for upcoming groups
  • Oversee all billings for groups,  wholesalers and social events
  • Allocate groups billings among the AR staff
  • Handle and balance promotions such as Groupon, Living Social, etc.
  • Bill out monthly rents
  • Process the tax exempt certificates and maintain proper back up
  • Handle any requests from the Director of Finance

Director of Southeast Sales

full time

Summary: Increase group room revenue by increasing production of existing accounts as well as developing new accounts in the Southeast region. Pool profitable business for the resort, while staying within the resort booking guidelines. Meet established sales objectives on a monthly, quarterly, and yearly basis as outlined in the Marketing Plan, as well as carry out necessary job functions that may not be directly related to group room nights sold.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • Prospect for new group business.
  • Respond to inquiries and requests for proposals.
  • Plan for and execute predetermined number of sales trips in feeder cities.
  • Attend industry events as indicated in Marketing Plan.
  • Establish a strong partnership with regional representation companies.
  • Monitor operational execution of accounts with all departments.
  • Research client room night histories for previous meetings and manage the room block from the time of the booking until the meeting begins.
  • Plan for and execute executable program presentations in feeder cities.
  • Maintain in-depth account files.
  • Assist in updated database on a continual basis.
  • Understand sales strategies and tactics of competitor hotels.
  • Negotiate all rates for group accounts within the guidelines of our budgeted average rate.
  • Excellent group presentation, writing, speaking and training experience and skills.
  • Strong business analysis skills with the ability to understand and manage complex sales.
  • Excellent negotiating skills with the ability to develop and execute account marketing plans and write detailed proposals.
  • Maintain accurate account files and provide rapid response and follow up to account service needs.
  • Excellent time management skills.
  • Ability to be a leader within the hotel interacting with all levels of clients and management.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: Two years prior hotel sales experience in this territory a must. Bachelors Degree required.

Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge.

Accounts Payable Supervisor

full time

The Accounts Payable Supervisor is responsible for managing the accounts payable department and the accurate processing of transactions in a timely fashion. Reports to Assistant Director of Finance

Duties include:

  • Checks and reviews invoices for payment
  • Confirms purchase order approvals
  • Prepares accounts payables checks
  • Process monthly corporate credit card statements
  • Answers all vendor inquires
  • Prints all accounts payables reports
  • Maintains all AP files, including contracts and W-9 forms
  • Assists in monthly closings
  • Prepares 1099 forms at year end
  • Supervises Accounts Payable Clerk
  • Assists accounting staff as needed

Requirements:

  • High School diploma or equivalent
  • Minimum of three years’ experience in accounting

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