Employment

Spa/Salon Hair Stylist & Barber

full time Summary: Provide shampoo, set, blow dry, styling, perms, color and cuts for guests, within the established guidelines of the PGA National Resort & Spa.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned

• Perform hair services to include hair cutting, setting, blow drying, permanent waving and hair coloring.
• Perform scalp treatments and conditioning treatments.
• Inform reception desk of extra charges, color treatments, etc.
• Clean brushes and combs after use on each client.
• Report any supplies that need reordering to the Salon Manager.
• Maintain cleanliness and professional appearance of Salon at all times.
• Assist at Reception Desk as needed.
• Participate in group demonstrations / lectures
• Attend training seminars/ workshops / hair shows to keep updated
• Assist in other areas of the Spa or salon as requested by Salon Manager or Spa Director.

Education and Experience: High school diploma or equivalent required. Florida State Cosmetology License and one year experience.

Spa Front Desk

full time

Summary: To interact with and greet arriving clients while providing a personal, instinctive and renewing welcome experience. This position will facilitate the flow of the clients during their arrival by assessing the client’s needs and offering a relaxed check-in. This individual will greet all Spa clients, book all services as needed, accurately handle transactions and billing, and continually analyze and improve upon the arrival experience. Reports to the Director of  Spa and all Spa Managers.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

• Greet all guests promptly and in a courteous manner
• Handle all calls promptly and courteously providing accurate information
• Provide all guests with all Spa collateral material, information on monthly specials and preferred patron program
• Post all charges following accurate accounting procedures
• Run closing reports and balance bank at the end of your shift
• Sell all Spa and Salon retail products and assist with monthly inventory
• Keep Spa retail areas clean and well stocked and inform management of any areas that need attention
• Maintain accurate status of each guest’s method of payment with particular attention to Resort Guest’s room numbers and Member’s account numbers. Be aware of membership expiration dates.
• Insure that Guests with groups are billed accordingly
• Read any notes in Guest profile to provide accurate billing i.e.: VIP charge to sales, or charge to credit card, etc.
• Involve management if there are any Front Desk issues that require attention such as scheduling errors, gender conflicts, etc.
• Maintain accurate record of Gift Certificate Sales
• Keep Front Desk well stocked and neat and clean at all times
• Review and keep up to date on all departmental and relevant resort memos
• Deliver messages as required
• Perform other duties as assigned by manager

Valet

full time

Must have had drivers license for at least 3 years.  Clean driving record.

Day Shift 7am-4pm, weekends required

Summer Seasonal Pool Attendant

full time

Summary: This position will be responsible for the cleanliness of the pool deck and providing quality guest service to the members and guests at our main resort pool.

 

Essential Duties and Responsibilities:  Include the following:  (Other duties may be assigned.)

 

• Clean and prepare chairs, lounges and umbrellas, according to the pool diagram.
• Open all umbrellas.
• Place towels in guest chairs.
• Stock towels in towel cabana.
• Filter backwash (as needed) and perform chemical and water level maintenance.
• Brush and vacuum pool and hot tubs. Scrub all pool tiles.
• Open towel cabana for guests and provide guest services including rentals and sales of products.
• Update conditions board as needed.
• Keep pool area clean of dishes, glasses and trash at all times.
• Provide pool towels to guests.
• Return pool towels to the laundry for washing.
• Maintain control of pool towels by using the pool towel-tracking sheet.
• Maintain pool chairs, lounges and umbrellas in clean, working condition.
• Report maintenance and safety concerns in a timely manner.

 

 

 

 

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Education and/or Experience: High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Previous hospitality experience preferred. Knowledge of pool cleaning and general pool maintenance is a plus but will train quality individual.

Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Individuals must be able to communicate in English and be able to express themselves accurately and concisely.

Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations, in a quick, courteous manner.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel, crouch or crawl.

 

The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision.

The employee must be able to work in an outdoor environment throughout the day and perform general pool maintenance tasks. Must be able to use chemicals and equipment safely. Must be able to react to emergency situations in a calm, professional manner.

Social Sales Manager

full time

Social Sales Manager

Actively solicits and books new/repeat social business. Focuses on networking and direct sales both in market and tele-market. Negotiates with clients to achieve maximum revenue/profit potential while satisfying client needs. Responds to telephone and walk in inquiries regarding catering space. Develops creative and attractive menu presentations for potential clients. Coordinates all banquet food and beverage, menu planning, room reservations, billing, resort recreation, telecommunications, and transportation. Strong Selling and interpersonal skills. Excellent organizational skills. Team player

 

Social and corporate catering experience preferred. Three years in Sales, Banquet or hotel operations required. Hotel / Resort experience a plus.

Spa Lounge/Locker Room Attendant

full time

Summary:  To interact with and greet all clients while providing a personal, instinctive and renewing welcome experience. This position will provide a comfortable and relaxing environment for our clients by assisting them with a locker, stocked with a robe and slippers and by replenishing the refreshment center and maintaining a clean locker room area.

 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Greet all guest promptly and in a courteous manner
• Issue each guest a locker for the duration of their stay. If this is a 1^st time client give tour of locker room and pools
• Offer slippers to all guests
• Keep locker room desk neat and clean at all times
• Clean and restock lockers after each guest’s departure
• Clean the shower area, keep stocked with toiletries, clean towels and bathmat
• Clean vanity area and bathrooms, keep stocked with toiletries and paper products
• Clean indoor whirlpool, steam and sauna
• Assist guest with the use of the Steam Room and Sauna
• Maintain water stations
• Clean and restock refreshment center throughout the day
• Keep tables clean of cups and plates
• Maintain a supply of magazines and newspapers
• Remove dirty laundry from locker room throughout the day
• Check all robe pockets, if item is found give to manager
• Fold and stock towels, linens and robes
• Keep an eye on laundry to inform manager when low
• Report any maintenance request to manager
• Clean slippers throughout the day
• Inventory locker room keys every 2 weeks
• Perform other duties as assigned by manager

Director of Engineering

full time

Job Title: Chief Engineer                                              

Department: Engineering

 

Basic Function: Supervision of repair and maintenance employees. Responsible for continuing maintenance, authorized alterations, repair of the equipment, building and grounds and training of employees. To support each department in the repairs of equipment and their functions.

Scope: This position is a Department Head. Responsible to the General Manager for maintaining an appropriate environment comfortable accommodation and safe place for guests, users tenants and employees as directed by the General Manager, Company Directors, State, Federal and local laws in ordinance as pertaining to operation of applied property based on an experience and technical judgment.

Work Performance: Supervise the Maintenance Engineering staff, one Assistant Engineer and one Administrative Assistant. Covering a schedule of 24 hours daily, seven days a week, in their regularly scheduled duties of Ken-Fix-It, Preventative Maintenance, Operations, Banquet support and guest call responses. Assigns non-scheduled work to Engineers considered most qualified to accomplish the task based on their experience, technical background or availability.

Coordination: As a primary support department head, coordinates the Engineering staff in the accomplishments as they pertain to our guest needs, other departments as to their requirements and schedules.

As a basic Engineering Maintenance Department, coordinate and support from outside firms and contractors to accomplish agreed services, repairs and alteration to the letter and the spirit of the contract. To merge all phases of work to the best schedule and financial totals as can be provided.

Records: Shall maintain Fire and Safety Reports, Maintenance Reports, Utility Consumption and Engineering Reports and maintains Monthly Budget Report.

Planning and Purchasing: Plans and schedules equipment repair and orders materials and tools needed for such repairs. All repairs are scheduled for the safest and shortest shutdown of all equipment and /or area as possible.

Functions: As Fire Marshall, Safety Representative and oversees training of all assigned employees.

Consult with structural, electrical and mechanical contractors pertaining to major repairs and the installation of new equipment for bidding designs and budget estimates.

 

Supervision Exercised

Directly

            Assistant Chief Engineer            (1)

            Maintenance Engineers (15)

            Office Dam                   (1) 

Supervision Received

a) Supervisor: General Manager

 

 Responsibility and Authority:

 

a) Employee Relations- Responsible for all phases of repair and maintenance and to convey the company policy and procedure to all employees in the department. The authority to hire the best possible employees available and to assign duties to the person most qualified to do the job at hand.

b) Materials and Products: Authority to purchase replacement or repair  parts and materials to maintain the building and equipment.

c) Equipment: Make recommendations for the most efficient and economical operation of this department as well as recommendations for installations of worn out or out-model equipment; or for the installation of new equipment.

d) Financial: To insure the lowest possible budget while maintaining policy and service.

e) Business Contacts: Electrical and Mechanical Contractors, General Contractors, Building Inspectors and the Fire Marshall along with all Department Manager through-out the hotel.

 

 

Minimum Requirements:

a)         Equivalent Education Required: High School Diploma and two years Specialized Training.

b)         Experience Required: 4-6 years experience. Proficiency in two or more trades with one year technical    background to include supervision and planning.

c)Knowledge Requirements: Requires knowledge of policy and procedure concerning repairs and maintenance. Knowledge of personnel relations and hotel policies and standards. General knowledge in all phases of maintenance and repair of structure, electrical and mechanical, plumbing, carpentry, painting, furniture, welding, building codes, fire regulations and the comprehension of blur prints.

Physical Requirements; 

Ability to lift 75 lbs.

Job requires a great deal of walking, climbing on ladders and bending.

Good fine motor skills fir the se of power tools and equipment.

Nail Technician

full time

Summary:       Provide all nail services for guests, manicures, pedicures, fills, tips and paraffin treatments.

 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Perform a professional manicure, pedicure and paraffin treatment.
• Apply linen and paper wraps
• Apply nail tips
• Sterilize and sanitize all tools, equipment and polish caddy
• Maintain a clean work area
• Inform reception desk of extra charges
• Maintain manicure / pedicure tools in good repair, replace when necessary
• Clean and maintain paraffin machine, refill morning and night
• Report any supplies that need reordering to salon manager
• Refill towels
• Empty garbage
• Clean work station at end of shift
• Treat each guest and staff member with respect and professionalism
• Assist in special duties and assignments as required

 

Education and Experience:  High School diploma, Guest service knowledge required. Florida Sate Cosmetology License.  One year experience required.
Candidates with clientele preferred

Hair/Shampoo Assistant

full time

Summary:       Assist stylists in all hair services.

 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Greet, escort clients to stylists and services and serve clients beverages.
• Assist stylists in all hair services.
• Perform shampoo and condition services.
• Perform scalp treatments and conditioning treatments.
• Maintain cleanliness and professional appearance of salon at all times.
• Wash, dry & fold color smocks and hair cutting capes. Keep smocks on shelves in dressing room full.
• Remove hair, wash & sanitize stylists’ brushes.
• Help stylists to clean stations, chairs and mirrors.
• Keep sink in kitchen clean and soap filled; wash color bottles and bowls.
• Keep back bar clean and stocked. Cabinets closed when not in use and shampoo & conditioner bottles in cabinets when not in use between clients.
• Keep shampoo sinks and chairs clean.
• Remove garbage.
• Keep floors swept after each hair cut, as soon as client is out of the chair.
• Collect dirty towels and put in the towel bin.
• Stock bathroom with paper products, neaten bathroom, and keep hand soap filled.
• Keep reception area neat, remove garbage, and straighten magazine and newspapers.
• Keep coffee, creamer and sweeteners stacked. Keep coffee cups, water cups and paper products stocked in the kitchen.
• Assist at reception desk as needed.
• Attend training seminars / workshops as required.
• Assist in other areas of the spa or salon as requested by salon manager or spa director.

 

 

Education and Experience:  High School diploma, Guest service knowledge required.  Florida Sate Cosmetology License is helpful, but not required.

Membership Sales Manager

full time

General Description- ONLY SEASONED RESORT OR COUNTRY CLUB MEMBERSHIP EXPERIENCE WILL BE CONSIDERED

            The development, deployment and implementation of the Club’s marketing and sales objectives, programs, market research, budgets, promotion and public relations as approved and directed by the Membership Director.

 

Scope of Position

            The Membership Sales Manager will be responsible for assisting in the execution of the sales and marketing plan to ensure the Club achieves and maintains a it’s membership goals. He will interact with the members and assist with member events.

 

Objectives

The overall objective and goal of the Club’s membership Department is to develop, organize and implement marketing and sales efforts that will maximize and increase the following.

• Club membership Levels
• Initiation Deposits
• Dues Revenue

The secondary objective and goal of the Club’s membership Department is to provide direct assistance and support to Club Management in the development of marketing and sales programs that will maximize and/or increase the following

• Member usage and rates in Club
• Membership satisfaction levels
• Gross Revenues

Scope of Work

1. Membership Sales

 

Assist Membership Director with implementation of the annual Critical Path for Membership to include the following

A.)   Budget Membership Matriculation for the year

B.)   Accomplish required membership goals and closing ratios and target number of prospects to contact to achieve those goals.

C.)   Work with Director, Manager of Membership Services and Club Manager to establish usage programs to increase club revenue

D.)   Market research to support critical path

 

1. Prospect Tracking and Reporting

Responsible for the implementation and timely submission of prospect tracking and closing ratios.

 

1. Member Prospects Communication

Responsible for interaction and communication with members and prospects with regard to membership sales and programming.

           

1. Public Relations/Community Awareness

Responsible to represent the Club in community activities and organizations to provide community awareness of the Club and to develop sources for prospective members.

 

            5. Responsible for adherence to established Club membership Policies.

Spa Programmer

full time

Summary: Accurately and knowledgably provide our guests with all pertinent information regarding a visit to our Spa. Provides a personalized welcoming experience.

Book appointments and provide schedules, handle phone sales for Gift Certificates and retail items. Reports to the Spa Director and all Spa managers.

 

Essential Duties and Responsibilities: Include the following. Other duties may be assigned

 

• Professionally respond to incoming calls to schedule appointments for all Spa and Salon Services. To include packages, standing appointments and a la carte services.
• Make basic inquiries as to the guest’s purpose of the Spa visit so that we may better serve the guests needs (Relaxation, Therapeutic)
• Be familiar with all special offers and attempt to discreetly up sell services whenever appropriate
• Prepare all Spa Tech schedules, call confirmation reports, appointments summary and guest passports
• Keep accurate record of service provider’s schedules and work with managers to bring on additional staff as needed
• Perform daily closing procedures
• Prepare and maintain all records and guest profiles to include name, address phone numbers and e mail address to add to our data base
• Keep up to date on all of the Spa and Salon services offered
• Attend all departmental meetings and vendor training to be knowledgeable of products and new technology 

Sell Gift Certificates and mail order product via phone or internet orders

Assistant Superintendant Golf Maintenance (FAZIO Course)

full time

Assistant Superintendant
Golf Maintenance

Responsible to keep and maintain golf courses to the standards set by PGA National Golf Club.
Sets up daily work schedules and supervises work.
Ensures maintenance of equipment and proper instruction for usage.
Ensures the planting and watering of grass, flowers, trees and shrubs.
Responsible for the record keeping of chemicals and fertilizers, inventories usage and man hours.
Ensures the fertilization of all turf areas, trees, plants, shrubs and hedge material. Interprets policies to workers and enforces safety regulations.
Initiates changes in working conditions and use of equipment to increase efficiency of work crew.
Ensures that employees are taught safety procedures on equipment, chemicals and fertilizers.
Directly supervises employees in the PGA Golf Maintenance Department.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Agronomy, Horticulture or Turf Grass Management Degree required and a minimum one (1) year management experience preferred.

Please include salary requirements.