Employment

Reservations Supervisor

Summary: Responsible for the day to day supervision of the Reservations Department, ensuring and maintaining the highest standards of professional selling. Ensure that the departmental employees have the appropriate tools, knowledge and training to complete their duties and provide exceptional service to our resort guests. This position involves heavy emphasis on coaching, training and call scoring for the departmental employees.

Essential Duties and Responsibilities: Include the following. Other reasonable duties may be assigned.

Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff. Works one-on-one with reservations agents to improve their sales techniques as well as insures an ongoing coaching, training and development of staff.

Embraces current NAVIS reservation sales system and process to ensure highest quality, sales conversion and measurable results for department (including regular feedback to employees, to also include accountability and drive for results).

Supervises the team’s reservation data entry, to also include monitoring the daily arrivals, group pickup reports, and ensures that cancellation and deposit policies are upheld.

Assist Reservations Manager with overseeing the Group Reservations processes and work flow.

Employee scheduling and payroll maintenance, with the ability to react to changes in phone volume while performing within the departmental budget.

Assist Reservations Manager to maintain employee discipline, conduct employee reviews, and ensure the travel consultants follow the policies and procedures within the hotel.

Assist the Reservations Manager for loading and maintaining rates, packages and tracking codes in the Property Management system.

Assist the Reservations Manager with monitoring room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities.

Complete data entry required for monthly performance results.

Assist Reservations Manager with meeting attendance.

Must be a good communicator and able to motivate staff in a somewhat cramped work environment. Ability to create good working relations between reservations sales staff and all hotel departments.

Requires self-initiative, “think outside the box” approach at times, analytical skills, proficiency in technical areas and customer relations.

Knowledgeable and proficient in the area of sales and sales techniques.

Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities.

Flexible schedule required, with focus on midday shift (10:30 – 7:00 PM) during the week, and/or weekends included.

MUST HAVE HOTEL RESERVATION AND SUPERVISORY EXPERIENCE.

Travel Consultant
Reservations Department

Book reservations and provide exceptional customer services through telephone calls and emails. Agent must be able to provide guests with knowledge about properties and their amenities; greet, welcome and direct guests and provide information about the area. Will be required to collect revenue and must be detail oriented regarding documentation. Must have a welcoming personality, enjoy working with people, and possess persuasive selling skills. Agent will demonstrate persistence, overcome obstacles, and strive to improve skills in order to achieve goals. Focus the reservation selling effort around identifying and fulfilling potential guests’ current and future needs. Gain potential guest revenue by addressing concerns, market upgrades and other amenities, and consistently move guests toward commitment. Must have good working knowledge of Windows based computer programs, email (Outlook), Excel spreadsheets, Word documents and multi-line phone systems. Agent must be a self-motivated individual able to organize and prioritize their own work. Must be able to follow direction and adapt to change quickly.

Hotel front desk or hotel reservations experience required.

Full Time. Flex to work between the hours of 7:00am - 10:00pm as needed. Weekends and holidays required.

Nail Technician
Spa/Salon

Summary: Provide all nail services for guests, manicures, pedicures, fills, tips and paraffin treatments.
Ideal candidate will have active clientele list. 

Essential Duties and Responsibilities:  Include the following. Other duties may be assigned.

• Ideal candidate will have active clientele list
• Perform a professional manicure, pedicure and paraffin treatment.
• Apply linen and paper wraps
• Apply nail tips
• Sterilize and sanitize all tools, equipment and polish caddy
• Maintain a clean work area
• Inform reception desk of extra charges
• Maintain manicure / pedicure tools in good repair, replace when necessary
• Clean and maintain paraffin machine, refill morning and night
• Report any supplies that need reordering to salon manager
• Refill towels
• Empty garbage
• Clean work station at end of shift
• Treat each guest and staff member with respect and professionalism
• Assist in special duties and assignments as required

Education and Experience:  High School diploma, Guest service knowledge required.  Florida Sate Cosmetology License.  One year experience required.

Hairstylist
Spa/Salon

Summary:  Provide shampoo, set, blow dry, styling, perms, color and cuts for guests, within the established guidelines of the PGA National Resort & Spa.
Ideal candidate will have active clientele list.

• Perform hair services to include hair cutting, setting, and blow drying, permanent waving and hair coloring.
• Perform scalp treatments and conditioning treatments. 
• Inform reception desk of extra charges, color treatments, etc. 
• Clean brushes and combs after use on each client. 
• Report any supplies that need reordering to the Salon Manager. 
• Maintain cleanliness and professional appearance of Salon at all times. 
• Assist at Reception Desk as needed. 
• Participate in group demonstrations / lectures 
• Attend training seminars/ workshops / hair shows to keep updated 
• Assist in other areas of the Spa or salon as requested by Salon Manager or Spa Director.

Education and Experience: High school diploma or equivalent required. Florida State Cosmetology License and 5-10 years experience preferably in an upscale Spa setting. Full time. Must be flexible with schedule with the ability to work weekends, Saturday & Sunday as needed.

Licensed On Call Massage Therapist
Spa/Salon

Performs various massage services as requested by guests and members. Florida certification required, 2+ years of experience preferred.

Called in as needed for vacation coverage, call outs, heavy bookings etc.

Social Catering Manager

Social Catering Manager coordinates all aspects of in-house wedding groups. Position entails, but is not limited to:

Acting as main hotel liaison to wedding contact.

Coordinating all banquet food and beverage & room set-up.

Conveys this information in detail on Banquet Event Orders.

Coordinating and advising wedding contact regarding room reservations, billing, and transportation.

Communicates these details to all departments via the Catering Resume.

On-site servicing and follow-through with all of the above, via direct dealing with all related departments within the Resort.

Strong verbal and written communication skills required as indicated above.

Excellent organizational skills are a must.

Minimum FIVE years in Catering Sales operations required.

Technician
Engineering

Summary: Responsible for the operation and repair maintenance of all air conditioning, heating, ice machines, ventilation and refrigeration equipment. Responsible under the direction of the Asst. Chief Engineer and Chief Engineer for the execution of technical knowledge and skills in line with their technical specialty.

HVAC, MECHANICAL, LAUNDRY, KITCHEN, ELECTRICAL, CARPENTRY experience preferred.

Director of Audio Visual Sales

We are looking for an experienced and passionate sales and client service professional to join our in-house Audio Visual team as the Director of Audio Visual Sales.

The Director of Audio Visual Sales will be responsible for developing business partnerships while promoting, proposing and operating social and corporate events.

The candidate will be responsible for developing new sales leads and expand existing relationships with focus in sales revenue and client services.

Education:

• Combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job
• BA in Administration, Sales or related degree preferred

Experience:

• Minimum of 3 years progressive experience as a sales manager within an audio visual, production, destination management, hotel and/or conference and catering environment
• Strong and proven experience in sales with emphasis on conference, convention and meeting services sales. Strong independent sales person with the ability and skill to make cold calls
• Working experience in luxury hotels or event technical operations
• Ability to multi task and prioritize duties for effective and successful performance
• Ability to work extended hours, holidays and weekends as business demands require
• Ability to manage and work in a multiple reporting environment and handle multiple projects simultaneously
• Ability to build positive business partnerships
• Fluent communication skills in English (spoken, written, read)
• Excellent time management skills
• Excellent customer service approach
• Excellent presence and presentation skills
• Ability to meet company’s goals and objectives

Golf Maintenance Equipment Mechanic

Repair diesel, gas and electric powered equipment with direct mechanical, belt, and hydraulic drive as directed by Supervisor.

Sharpen all reel-type and rotary mowers as directed by Supervisor.

Perform preventive maintenance operations on all equipment.

Perform minor welding and fabrication work as instructed by Supervisor.

Perform shop area maintenance. Follow the clean-as-you-go policy; ensure that all work areas are broom-clean at end of each job, and at end of the workday.

Determine maintenance and repair priorities with assistance of Supervisor and/or Superintendent on duty.

Periodically check equipment performance in the field as directed by Supervisor.

Periodically operate all equipment to check performance.

Service equipment as instructed by Supervisor.

Keep accurate records of maintenance and repair activities.

Minimum 3 years related experience

Mid Atlantic Sales Manager
Sales & Marketing

Job Description: Premier Golf and Meetings Resort located in Palm Beach Gardens, Florida is seeking an experienced Director of National Associations & Mid Atlantic Corporate Markets. Responsibilities include prospecting for new group business, establishing a strong partnership with regional representation companies, monitoring operational execution of accounts with all departments, researching client room night histories for previous meetings and managing the room block for the time of booking until the meeting begins, understanding sales strategies and tactics of competitor hotels, negotiating all rates for group accounts within the guidelines of the budgeted average rates.

Position requires approximately 1 week of travel per month 7-8 months out of the year.

Job Requirements: Qualified individual will have 5+ years previous experience with selling group rooms within hotel sales in the Mid Atlantic Market with established contacts. Delphi experience a plus. Must be a self starter with the ability to produce business. Strong client base and multiple contacts in territory with proven track record required.

Director of Finance
Accounting

PGA National Resort & Spa located in Palm Beach Gardens, Florida, is searching for a Director of Finance to oversee and direct financial activities, budgeting, audit, tax, accounting, purchasing, long range forecasting, and insurance activities for the organization. PGA National Resort & Spa is a national, premier golf vacation and meeting destination. This legendary 379-room Florida resort features a 40,000 square-foot European Spa; 33,000 square-foot health-and-racquet club with 19 Har-Tru tennis courts, 40,000 square feet of self-contained conference space and nine on-site restaurants and lounges.

SUPERVISORY RESPONSIBILITIES
This position has direct reports of a Controller; Purchasing Manager; and Retail Manager. Indirect reports consist of 18 staff members.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Must have a four year college degree with an accounting / finance concentration.
• At least eight years of progressive experience in hotel accounting with similar amenities (Club, Golf, Spa, Membership, Health & Racquet, Retail) or related fields.

COMPUTER SKILLS

• Must be proficient in Microsoft Windows, Excel, and Word.

REASONING ABILITY

• Must be able to clearly convey information and ides including complex or technical issues, orally and verbally.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.

Unpaid Intern
Public Relations

PUBLIC RELATIONS INTERN WILL HELP THE PR MANAGER WITH THE FOLLOWING:

Prepare and edit organizational publications for internal and external audiences.

Respond to requests for information from the media or designate another appropriate spokesperson or information source.

Develop relationships with and pitch stories to media representatives.

Establish and maintain cooperative relationships with representatives of community, consumer, employee and public interest groups.

Confer with production and support personnel to produce or coordinate production advertisements and promotions.

Arrange public appearances, lectures, contests or exhibits for management to increase product and service awareness and to promote goodwill.

Study the objectives, promotional policies and needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products and services.

Unpaid Intern
Food and Beverage

F&B ADMINISTRATION INTERN WILL HELP THE F&B MANAGERS WITH THE FOLLOWING:

Summary: Maintain an even flow of the Director and Assistant Director of Food and Beverage daily administrative functions, consisting of extensive in-house and outside correspondence, heavy scheduling of meetings and appointments, ability to handle busy phones, and control of a more comfortable work atmosphere in the executive office.

Responsible for administrative requests from the Director, as well as various departments within food and beverage, which consists of composing and typing letters, memos, wine lists, menus, recipes, function orders, thank you letters to customers, response letters to guests or clients, etc.

Make preparations for upcoming special events, such as Thanksgiving, Christmas, New Year’s Eve, Easter, etc., by composing special flyers, working closely with the Executive Chef for menus, and keeping concierge and PBX as well as department heads informed. Follow through with events.

Other duties as required

Unpaid Intern
Sales and Marketing

• Database maintenance, group solicitation and qualification
• Intern will be trained on the basics of telephone sales
• Intern will be trained on our Delphi Computer Sales Systems which houses our database of group contacts.
• Intern will be trained how to contact identified accounts to:
  • Update and confirm current information is accurate and that contact is still involved with meeting planning process
  • Add and delete information as appropriate
  • Solicit for future business
  • Update existing account files
  • Market Research.
  • Coordinate and maintain daily log
  • Assist in the preparation of site visits Participate in hotel promotional activities such as Red Carpet Welcomes, Site Tours, Fams, Client Appreciation Parties, Trade Shows and Customer Outreach Programs
  • Process weekly/monthly phone call reports
  • Other duties may be assigned.

Line Cooks - various shifts and positions
Culinary

Sets up station according to restaurant guidelines.

Prepares all food items as directed in a sanitary and timely manner.

Follows recipes, portion controls, and presentation specifications as set by the restaurant.

Restocks all items as needed throughout shift.

Cleans and maintains station in practicing good safety, sanitation, organizational skills.

Has understanding and knowledge to properly use and maintain all equipment in station.

Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.

Performs additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time.