Travel Information: COVID-19

four diamond award
certificate of excellence tripadvisor

(813) 425-9540

Limited time offer: Enjoy waived resort fees and free parking on all rates and offers on bookings made by September 30, 2020 for travel through October 31, 2020.

Here at PGA National Resort and Spa, we understand that flexibility is needed for our guests therefore cancellations may be made up to 24 hours before arrival date of reservation, with no charge for stays between now and December 20, 2020. For travel agent and online booking platforms, please contact them directly. They have been advised of our cancellation policy for this time period. This policy does not apply to group bookings, please check with your group leader.

Logistics & Policies

Audiovisual Services

A complete line of modern multimedia support is available through PSAV, our in-house audiovisual department. Your Catering & Conference Services Manager will be happy to assist you or you may contact them directly at (561) 622 7404. The resort has an exclusive agreement with PSAV to provide all audio-visual equipment, technical services, labor and support.

To protect the quality and integrity of our in-house systems, outside audiovisual companies are not permitted to directly patch into our house sound system. Microphones and any other equipment patched into our house system must be rented through PSAV.

Outside audiovisual companies are not permitted to hang any equipment from the in-house fly points or other structural supports built into the facility without contracting PSAV. PSAV will qualify and perform all rigging services in the hotel. A fee will be charged for the use of facility supports at a rate of $175 per hang point per day. Applicable rigging hardware, motors, lifts, qualified labor and miscellaneous accessories are to be provided by PSAV and billed at prevailing rates. Insurance regulations do not allow PGA National to provide usage of any internal equipment and recommends that you make arrangements with a rental company should you require a scissor lift or ladder(s).

Load in/Load out

A hotel supervisor will be required to supervise the load-in and load out of your event at the prevailing rate of $50.00 per hour between 7:00 a.m. - 7:00p.m. $75.00 per hour between 7:00pm and 7:00am. Any lifts, or other heavy equipment must have visqueen and/or plywood beneath it if used inside of a ballroom.

Shipping & Receiving

PGA National Resort and Spa has limited storage space for client packages. For large shipments, your catering and conference services manager will arrange for drayage service. For smaller shipments, please label your packages clearly with your name and the name of the conference or event, along with the dates of the conference or event. Please do not send packages more than one week prior to your arrival date. Handling fees are charged at $10.00 per package under 50 pounds and $20.00 per package under 150 pounds. Pallets are charged at $150.00 each.


We request that all signs be professionally printed and approved by the Resort. Your Catering & Conference Services Manager will assist you in determining appropriate locations for signage. No signs are permitted in the lobby or any public areas.

Banners, posters or signs are not to be fastened or hung from walls or doors. Tape may not be used on walls or any furniture. Nails, screws or staples may not be used to fasten anything to any riser, stage, floor, ceiling or wall. PSAV will hang all banners, based on prevailing rates.